Claims Specialist - General Liability

As a Claims Specialist in the General Liability Claims team, you will manage a portfolio of insurance claims from end to end, delivering timely, defensible, and client-centred outcomes. You will oversee all aspects of the claims process, including policy interpretation, reserving, negotiation, and resolution, while supporting VMIA's purpose of building a confident and resilient Victoria. 

Key responsibilities 

• Manage a portfolio of liability claims from initiation through to resolution, ensuring defensible and client-focused outcomes.  
• Interpret policy coverage and legislative frameworks to assess indemnity, liability, and claim exposure.  
• Establish, monitor, and adjust claim reserves while assessing and negotiating settlements and recovery opportunities.  
• Build and maintain strong relationships with clients, legal providers, mediators, and other stakeholders.  
• Manage sensitive and complex client interactions, including mediations and settlement forums.  
• Collaborate with internal teams across Claims, Legal, Strategy, Operations & Insights, Underwriting, and Risk Advisory functions.  
• Ensure claims documentation and records comply with regulatory, audit, and governance requirements.  
• Contribute to process improvements, uplift initiatives, and knowledge-sharing activities across the team.  
• Identify trends and insights within claims portfolios to support product development and improved claims responses.  
• Promote a positive, accountable, and learning-focused team culture aligned with VMIA values.