Customer Service Representative

• EARN $70,000 - $80,000 pa + Super | Monday - Friday | Full Time
  
• Join One of Australia's Fastest-Growing Artisan Food Distributors
  
• No Weekends | Opportunity For Growth | Small, Close Knit Team
  

Our client is one of Australia's fastest-growing premium artisan food distributors, based in the West Ryde/Meadowbank area. Their customers include Woolworths, David Jones, premium supermarkets, health food stores, local retailers, butchers, fresh produce stores, and delis.

They partner with exceptional boutique brands from Australia and around the world, helping them establish and grow within the retail space. Their business is built on strong relationships, exceptional service, and an exciting portfolio of premium food products — from snacks, pickles, yoghurt, and chocolate to sauces, jams, and artisan pantry staples.

The primary purpose of this position is to be the main point of contact for customers and the Sales Team via phone, email, and Slack — owning the customer experience by answering calls, responding to customer queries, and following established processes, while supporting some accounts receivable functions.

Reporting directly to the Director, some of your responsibilities will include:

• Processing customer orders and following up on outstanding invoices and customer payments
• Conducting outbound calls to customers and leads to support relationship building, client management, and lead generation
• Preparing weekly reports and working closely with warehouses and couriers to resolve customer service and delivery issues
• Answering inbound calls and responding to customer enquiries, resolving issues with a proactive, solutions-focused approach
• Assisting with lead setup, account onboarding, and maintaining accurate customer and financial records within internal systems

The successful candidate will have:

• 2 + Years Experience in a phone based customer service position
• Strong and clear English language skills, both verbally and in written communications
• The ability to follow established processes with exceptional attention to detail and strong organisational skills
• A proactive, problem-solving approach with the ability to multitask and manage time effectively in a fast-paced environment
• Strong working knowledge of Microsoft Office, particularly Excel and Outlook - experience with ERP/CRM systems such as ODOO and platforms like Slack (highly regarded)

• Convenient West Ryde Location — close to trains and buses
• Flexibility & Opportunity for Growth within a fast-growing business
• Monday to Friday, 9:00am - 5:00pm | Smart casual, child and dog-friendly office
• Small, Close-Knit Team — join a supportive and collaborative office of 4-5 people
• Access to Premium Products at Cost Price — a great opportunity to try new foods

Apply today and don't miss out on starting this opportunity as soon as possible!