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Koch and Co
We are an Australian owned national distributor of floral, gift and home decoration products looking for a motivated and dedicated Customer Care Agent to join our team. As a Customer Care Agent, you will be responsibl…
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About the role
We are an Australian owned national distributor of floral, gift and home decoration products looking for a motivated and dedicated Customer Care Agent to join our team. As a Customer Care Agent, you will be responsible for providing exceptional customer service and support to our clients via phone, email, and chat.
Responsibilities:
Answering customer inquiries and resolving issues in a timely and professional manner
Building and maintaining positive relationships with customers
Processing customer orders and providing order status updates
Maintaining accurate customer records and order details
Collaborating with other teams to ensure customer satisfaction
Requirements:
Previous experience in customer service or a related field
Excellent communication skills
Strong problem-solving skills
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Attention to detail
Preferable 1 year of customer service experience
Benefits:
Supportive small team
Monday - Friday
Comprehensive training
Onsite parking
Staff discount
If you're passionate about providing exceptional customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity
If you want a relaxed and friendly working environment, and to take control of your career and be involved with all activities impacting an exciting, fashionable and constantly renewable product range, apply NOW!
All applications remain strictly confidential.
sign in above to apply · via Seek
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