Reception / Administration Assistant

About the role

Acorn Stairlifts Pty Ltd is seeking a Reception / Administration Assistant to join our team in Belrose, NSW on a full-time basis. In this pivotal role, you will be the first point of contact for our clients, partners and visitors, whilst also providing essential administrative support to ensure the smooth operation of our office. This position is fundamental to maintaining our professional image and ensuring excellent customer service standards across all touchpoints. You will work on-site in our Belrose office, playing a key role in creating a welcoming and efficient workplace environment.

Key responsibilities

• Greeting and welcoming visitors, clients and contractors with professionalism and courtesy

• Managing incoming and outgoing calls, directing enquiries to appropriate staff members

• Processing incoming mail and parcels, and managing office correspondence

• Preparing and maintaining administrative documentation and filing systems

• Providing general administrative support to various departments as required

• Maintaining reception area cleanliness and organisation

• Handling enquiries regarding products and services, providing information where appropriate

• Assisting with data entry and database management

• Supporting office events and meetings as required

What we're looking for

• Proven experience in a reception or front-of-house role within a professional environment

• Excellent verbal and written communication skills with a professional and courteous demeanor

• Strong organisational abilities and attention to detail

• Proficiency in Microsoft Office applications and familiarity with reception software or phone systems

• Ability to multitask effectively and prioritise workload in a busy environment

• Customer service experience with a genuine commitment to providing excellent service

• Professional appearance and ability to represent the company positively

• Reliability and punctuality

• A flexible and proactive approach to work, with willingness to support colleagues across departments

• Preferred: Experience in a sales or customer-facing environment within the home services or retail sector

What we offer

At Acorn Stairlifts Pty Ltd, we value our team members and offer a supportive and collaborative workplace. We provide competitive remuneration, ongoing training and development opportunities to help you grow within your role. You will be part of a well-established organisation with a strong reputation for quality products and customer service. We encourage a positive work culture where your contributions are recognised and valued. Our team operates with mutual respect and professionalism, creating an environment where you can develop your skills and advance your career.

About us

Acorn Stairlifts Pty Ltd is a leading provider of mobility solutions, specialising in stairlifts and accessibility products designed to help people maintain their independence and quality of life. With a strong presence in the Australian market, we are committed to delivering exceptional products and outstanding customer service. Our mission is to enhance the lives of our customers through innovative mobility solutions, and we take pride in our professional, customer-focused approach. We are an established business with a solid reputation for reliability, quality and integrity.

Apply now

If you believe you are the ideal candidate for this position and meet the requirements outlined above, we encourage you to submit your application including your CV and a cover letter. We look forward to hearing from you.