Collections Officer, Early Arrears

Collections Officer

Location – Sydney or Melbourne | Remote for experienced person

• Join an ambitious financial services firm which is investing in its technology.
• Use your exceptional customer service & comm’s skills to resolve collection issues.
• Allied Credit has a hybrid environment, we believe is a healthy work-life balance.

Company Description

Allied Credit is a leading and well-established finance partner in the vehicle and leisure asset industry, with strategic alliances incorporating well-known car and motorcycle brands. We offer a range of finance solutions including white label, joint venture arrangements and floor plan finance. Our proprietary loan origination system supports our dealers and distributors to facilitate seamless, convenient and customer focussed finance solutions for consumers and businesses.

Due to continued growth of our business, we have an exciting new opportunity for an Early Arrears Collections Officer.

Responsibilities

• Manage an arrears queue of work through outbound and inbound calls from customers and/ or business partners.
• Responding to written correspondence received from customers and/or our business partners.
• Identifying risk and ensuring matters are escalated promptly to help mitigate losses, complaints or poor customer/ business outcomes.
• Negotiate payment plans utilising active listening and negotiations skills, while also delivering an exceptional customer experience.
• Keep clear, concise, and accurate customer records in the designated systems.
• Ensure all actions meet regulatory requirements governed by the NCCP, Privacy Act, RG 165 and internal processes and procedures.
• Taking ownership of complex matters and participating in change implementation activities
• Contribute to the success of the wider Retail Operations team, by supporting other areas from time to time.

Your background

• Demonstrable knowledge of, or interest in, Financial Services/ Automotive Finance industry.
• Relevant customer service, collections and/ or credit experience, in a fast-paced responsible lending environment.
• Sound understanding of the Debt Collections Guidelines would be highly valued.
• Exceptional verbal and written communication skills with strong negotiation capabilities.
• High level of attention to detail.
• Demonstrated ability to learn and or explain complex processes.

Benefits of working at Allied Credit

• Hybrid working arrangements, we are always willing to discuss flexible working options.
• Access to our exclusive corporate superannuation fund.
• Salary Continuance Insurance (covering TPD insurance).
• Discount offers on selected retailers, car loans and novated leasing options.
• Ongoing extensive in-house and external learning & development opportunities.
• Wellness day with ongoing wellbeing, diversity program & fund-raising events.
• Paid parental leave.

For further information on Allied Credit, please visit our website at https://alliedcredit.com.au/.

Please contact Alex Kelly on 0484 109 354 for a confidential discussion or email hr@alliedcredit.net.au for further information.