Operations Coordinator

About the role

You’ll be the organiser our operation runs through. Every container delivery and pickup across Perth gets scheduled, sequenced and confirmed by you. Our drivers start their day with a run sheet you’ve built. When something changes — and in logistics, something always changes — you’re the one who calmly reshuffles the day and keeps everyone informed. 

Key responsibilities

• Own the daily delivery/collection schedule in our CRM; translate confirmed jobs into the calendar as driver run sheets

• Provide day-to-day direction and job sequencing to Truck Drivers; pre-organise containers for delivery day and assist with loading (HRWL required)

• Monitor, track and record all container movements and weights

• Confirm all bookings, time windows and site details; act as first point of contact for delivery timing enquiries

• Assess site suitability for delivery (full responsibility; training provided on commencement)

• Proactively resolve scheduling conflicts and delivery problems before they escalate; escalate exceptions only

• Track failed and rescheduled jobs with root cause categorised; flag when delivery slots are genuinely tight (calendar capacity signalling)

• Deal with incumbent tenant enquiries via phone and email; answer overflow and unattended inbound calls

• Ensure every call, email and web form is logged in our CRM — zero unlogged leads

• Daily overnight communication and invoice send-out via the CRM; enforce booking hygiene: signed agreements, ID checks, autopay set up, complete delivery information — before the truck rolls

About you

• Experienced in operations coordination, logistics administration or service scheduling

• Comfortable directing drivers and solving operational problems at the source without escalating routine matters

• Strong systems discipline (CRM, Microsoft Office, Job Management); calm under pressure; hates loose ends

• HRWL (forklift) desirable; company-funded on commencement if not held

• Maintain WHS records: incident reports, pre-starts, compliance documentation — complete, current and audit-ready

• Ensure vehicles and equipment are serviced with documentation recorded; maintain asset registers and service schedules

• Administer damage reporting and insurance follow-up

• Order and monitor consumables and merchandise (locks, moving packs, fuel cards)

• Act as the coordination layer between Sales, Business Manager and Drivers; ensure handovers are complete and unambiguous