Customer Service Officer

Location:     Broome, W.A | Generous Allowances | Must have working rights in Australia 
Work Type:  Full Time |12 month max term contract

Deliver exceptional customer service in WA’s energy future
As a Customer Services Advisor in Broome, you’ll play a vital role in supporting customers, assisting operations, and helping deliver events across the West Kimberley.
This role goes beyond traditional customer service. You’ll coordinate community activities, support compliance work, collaborate with depot crews, and take ownership of a mix of administrative and financial tasks. It’s a hands‑on, varied position perfect for someone who enjoys responsibility and real community connection.

We’re looking for someone who knows the West Kimberley and is already familiar with its people and places.

Why Broome?
Broome offers a lifestyle that’s hard to match. Set against stunning coastlines, rich cultural heritage and a close knit community, it’s a place where your work has real impact, and your life outside work matters just as much. From community events and local markets to incredible natural surroundings, Broome provides the opportunity to build meaningful connections, enjoy a relaxed tropical lifestyle and be part of a region shaping its energy future.

What You’ll Do:

• Deliver high quality front-line customer service through face to face, phone and email interactions, supporting enquiries related to billing, metering, outages and solar enquiries, connections and management. 
• Manage service orders, fault notes and compliance activities, working closely with metering teams and depot crews to support safe and efficient operations. 
• Support customer communications during planned and unplanned outages, partnering with internal teams to ensure timely, accurate information is shared.
• Play an active role in community engagement and events, including set up, attendance and pack down, with flexibility to support after hours activities and regional travel.
• Coordinate administrative and financial activities such as setting up suppliers, raising purchase orders, processing invoices and maintaining strong working relationships with internal and external stakeholders.

What You’ll Bring:

• You’re customer focused, community minded and comfortable working autonomously in a fast moving regional environment. You will have:
• Demonstrated experience in a customer service, advisor or corporate support role, ideally within utilities, government or a regulated environment.
• The ability to manage competing priorities, follow established processes and make sound decisions when situations change.
• Confidence working with systems, documentation and financial tasks such as purchase orders, invoicing and reconciliations.
• Strong communication skills and the maturity to work with vulnerable customers, including those experiencing hardship.
• A proactive, flexible approach and willingness to support after hours events, regional travel and hands on operational activities.

Ready to Power WA’s Future?
Apply now and bring your customer service skills to a team that values impact, and collaboration. Apply today.

Applications close: Tuesday August 25th
Please note: In some cases, we need to close the advertising earlier than the closing date - so don’t miss your chance!

Our workplace culture is created through every interaction, every experience and everything we do.
Across our organisation, we recognise and reward people and offer work that works with you. We're committed to equality and celebrate the diversity of race, gender, sexual orientation, religion, ethnicity, and all characteristics that make our Horizon Power team so special. We strongly encourage applications from Aboriginal and Torres Strait Islander people. We are dedicated to ensuring that all candidates have equal opportunity and, if you require any adjustments during the recruitment process, please let[AJ1.1] us know - we’re here to support you.

If you want more amazing reasons of why Horizon Power should be your employer of choice, check our careers page to find out more. https://www.horizonpower.com.au/about-us/careers/

Position Description - Customer Services Officer - Broome.pdf