National Quality, Compliance and Risk Manager

ONCALL Group Australia is committed to empowering people to live their best lives through quality, person-centred services. As we continue to grow nationally, we are seeking an experienced and passionate National Quality, Compliance and Risk Manager.

This is a unique leadership opportunity for an experienced disability, health or community services professional capable of driving a continuous improvement culture and practice across the organisation.

About the Role

Reporting to National Manager - Clinical, Safeguarding & Quality and part of the Quality and Safeguards Leadership team, you will take the lead in maintaining the organisation’s accreditation and compliance with all current and future sector standards, legislation, mandatory requirements.

This will be achieved by conducting regular internal audits of all operational departments against accreditations standards, managing external audits, complaints management reporting and by incorporating changes and improvements in organisational policies and procedures.

Key Responsibilities will include:

• Audit, Risk and Compliance
• Conduct internal audits according to schedule and provide reports to relevant business units
• Review and develop audit tools and schedules
• Ensure operational compliance within the quality and compliance framework
• Compile action plan reports on nonconformities or continuous improvements
• Coordinate the process for engaging and facilitating the external audits
• Review and develop company policies, procedures, and work instructions
• Provide monthly reports across Audit, Incidents, Complaints, Risk, Quality, RTW and Compliance
• Manage incident reporting by coordinating the handling of incidents
• Management and Leadership
• Build and maintain relationships with internal staff
• Training, mentoring and development of management and staff to ensure compliance and standards
• Lead by example and actively promote the ONCALL values and vision

About You

You will bring proven experience in a similar role that has incorporated audit, quality, compliance, and WorkCover policy development. With exceptional communication skills and a proactive mindset, you will succeed in working collaboratively across teams to embed quality and safeguarding practices in ways that are practical, engaging, and genuinely valued by our teams. 

You will bring:

• Relevant tertiary qualifications that demonstrates knowledge and skills incorporating auditing, compliance and policy development
• Current knowledge of the NDIS, DHHS regulatory framework and its legislative requirements
• Experience across all aspects of audit and quality processes, risk management and reporting
• Experience in writing and developing and reviewing company policies and procedures in line with legislative requirements
• Capacity to improve and develop company systems and procedures
• Outstanding stakeholder engagement and relationship-management skills
• Highly developed written and verbal communication skills
• Strong organisational, analytical and problem-solving abilities
• Advanced computer literacy, including Microsoft Office applications
• Current Driver's Licence
• Ability to travel intrastate and interstate as required

Why Join ONCALL?

An opportunity to make a genuine impact in the lives of people living with disability

National leadership role with strategic influence
Collaborative and values-driven executive team
Shape quality and safeguarding frameworks across a growing organisation
Professional development and career growth opportunities
Ready to Lead with Purpose? Apply now and be part of something extraordinary!

ONCALL is a Child Safe organisation, committed to Zero Tolerance to Abuse in care. We take seriously our responsibility to ensure the safety and wellbeing of all vulnerable children, young people and adults living with disabilities that we support. All applicants and employees must undergo mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.