Customer Care Agent

Full Time Opportunity

• Are you passionate about helping customers and want to be a part of an engaging work environment?
• Could you provide exceptional service to our customers who have indicated they are looking at cancelling their policy or have missed payments?
• Full Internal Training provided and Career Development opportunities to Senior Care Agent & Care Specialist positions!

Work as part of a results driven team to assist existing customers who have indicated they are looking at cancelling or have missed payments on their policy. In each case, providing exceptional customer service to gain an understanding for the reason for their requests along with providing solutions aimed to assist them. A rewarding role, helping our customers through a challenging time.

Did you know?

• The base salary for a Customer Care Agent is $67,000 + Super + Commission
• Customer Care agents are recognised each month through monthly award winner’s lunches and fun incentives!
• Greenstone certification as a Great Place to Work 3 years running Inclusive, diverse and a results driven culture
• Current Customer Care Agents love that they are always busy helping our customers and no two days are the same!

What are we looking for?

• Call Centre experience in a service/sales/collection environment (typically in the order of 6-12 months)
• Proven high level of attention to detail
• The ability to communicate effectively with customers about financial arrangements
• Proven sales/service experience and the ability to effectively communicate the features and benefits of a policy/product/service
• Well-developed ability to understand and address issues raised by customers and ability to find solutions to suit customer needs in line with the business
• Proven empathetic nature towards customers combined with the ability to address and defuse customer complaints
• Highly developed problem-solving ability
• Positive, pro-active and highly motivated approach to work
• Exceptional time management
• Ability to work autonomously in a fast-paced Call Centre environment

Desirable

• Previous experience specifically within a Customer Care/ Complaints department and a demonstrated understanding of business processes and procedures

Our Promise to Our People

We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:

Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & more

• State of the art building facilities including a dedicated & subsidised on-site company café (weekly free lunch) & on-site gym
• Health & well-being initiatives and programs
• Opportunity to take part in in-house leadership & emotional intelligence workshops
• Quarterly award functions and a grand annual conference to recognise our people
• Retail discounts e.g. movie tickets, live shows + more
• Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)

Who We Are

Greenstone distributes insurance products under trusted brands in Australia, New Zealand and Canada. Some of our brands are Buddy, Australian Seniors, New Zealand Seniors, OneChoice, Real Insurance, SPCA Pet Insurance, Prime Pet Insurance, North Cover, FiftyUp, Guardian and Choosi.

We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.

We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.

Location

Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.