Rooms Controller

POSITION SUMMARY

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Rooms Controller because together, we are better. Start your career at Sheraton, where you don't just work - you belong. 

Position Summary:

• Assign rooms according to guest requests and preferences whenever possible
• Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements 
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail 
• Be the “face of the hotel” – welcoming and connecting with guests through each guest interaction from arrival to departure 
• Take guest reservation and perform cash handling & credit card responsibilities
• Confirm reservations and cancellations whilst communicating status to appropriate departments
• Organise and coordinate check-in/pre-registration procedures for arriving groups. 

About You:

• Experience with OPERA property management system or similar
• Relevant experience in a similar supervisory role
• Working rights in Australia
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits: 

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends 
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month 
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group 
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program 
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend 
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness 

Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!