Technical Support Officer

We are seeking to establish a pool of Technical Support Officers for permanent and fixed term, full-time and part-time vacancies which may arise during the 2026 school year and up to the end of Term 3, 2027. Appointments may be offered at any time for vacancies that commence during this period.

Byford Secondary College is a newer school in Perth’s southern suburbs. We have first class facilities to support high quality teaching and learning programs in our college. Located approximately 30 kilometres from the Perth CBD, our college caters for 1500 students in Years 7 through to 12 students. We offer a unique setting to many other metropolitan schools, with a blend of urban and rural students; this creates a vibrant mix of students and staff within the college community.

At Byford SC we work together to provide effective learning experiences where we all grow, and students are prepared for a successful life beyond school. Our college’s moral purpose underpins everything we do, and as such, our teaching and allied professionals report a high level of engagement and satisfaction in working at Byford Secondary College.

Staff are supported both personally and professionally, with a keen focus on work-life balance. Targeted support is available for staff across all career stages, from graduate mentoring, classroom observations, instructional coaching and aspirant leadership development programs. Our school’s planning and improvement is based on the Fogarty Edvance program, which is supported and promoted by all leaders across our college.

Our school motto, Aspire to Excellence, clearly articulates our vision of being the secondary school of choice for the local community providing a comprehensive suite of subjects from Year 7 through 12. The College offers an academic extension program for students by selection, in partnership with the University of Western Australia. This ‘Aspire’ program provides these students with access to the university's staff and facilities to enhance their learning experience.

Our commitment is to meet the needs of each student by carefully nurturing their progress through differentiated delivery in every classroom. Whether a student in our integrated Education Support Facility or an Aspire student, we are committed to ongoing pathway planning and review so that each young person has the opportunity to reach their full potential and achieve their post-school aspirations. Byford SC has an outstanding track record supporting the provision of tailored service for our students with disabilities through our state of the art Integrated Facility

Recent completion of the Metronet Project to Byford means using public transport involves a very short walk to our College. You can also get a strong sense of our College by taking a virtual tour here..

Find out more about our school by visiting byfordsc.wa.edu.au or Schools Online.

The Role

As a Technical Support Officer, you provide first-level and second-level support for Information and Communications Technology (ICT) systems and services. You will assist with the installation, maintenance, and support of ICT systems and services, including Windows and macOS devices, printers, iPads, network hardware, telephone systems, and software, in accordance with established specifications.

The successful applicant will ideally have an understanding of Department of Education WA ICT software, systems, processes, and structures to effectively manage, coordinate, troubleshoot, and resolve issues as they arise. Technical support professionals will ideally display the ability to work both independently and collaboratively within a team environment. You will ideally follow instructions accurately, exercise sound judgement, and maintain respectful, professional, and effective working relationships with colleagues, clients, and stakeholders at all times.

Your responsibilities include testing and maintaining hardware and software applications in accordance with the Department's standard operating environment and quality management procedures. You will also undertake research to identify appropriate software, hardware, and other ICT resources and technologies.

Additionally, you will provide ICT technical support to local primary schools and across learning areas, liaise with external service providers to resolve ICT equipment incidents, and assist with maintaining the ICT resources and assets register in accordance with departmental security policies and procedures.

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Christy Philip, Manager – Technology and Communications on (08) 9526 77***or emailing **************@education.wa.edu.au.

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our schools and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds. 

Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.

Eligibility

To work with us, you must:

• be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• obtain a valid Working With Children Check before you start; and
• consent to a National Criminal History Check with the Department's Screening Unit.

Additional eligibility and training requirements are outlined in the attached Job Description Form (JDF).

Application Instructions

Apply online in two easy steps:

Step 1: Select Apply for Job

Complete the online application form, including details of two (2) work related referees, preferably one (1) being your current line manager.

Step 2: Attach your documents

Your application should include:

• A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position

• A three (3) page statement addressing the following selection criteria as outlined in the attached JDF
  • Demonstrated skills in providing Information Communications Technologies support, including supporting windows and macOS devices, printers, telephones, mobile devices, tablets and their associated hardware and software.
  • Demonstrated good oral, written and interpersonal communication skills and ability work as part of a team in the delivery of ICT projects and provide high level of customer service.
  • Demonstrated good conceptual and analytical skills, including the ability to develop solutions to information technology problems.
  • Demonstrated ability to use an ICT support incident management, documentation and call logging system.
  • Demonstrated initiative and organisational skills, including the ability to identify priorities and meet deadlines.

It is recommended you have your attachments ready before selecting Apply for Job.

Your application must be received before the closing date and time. Late applications will not be accepted.

For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 41***for assistance.

Advertised Vacancy Number: IPS/SS1061149

The Department applies a four (4) day breach period to this selection process.

Applications close: 4.30pm (AWST) on Friday, 21 August 2026