Change Advisory Consultant

Basic Qualifications

• Bachelor’s degree or equivalent experience

• 10+ years of experience with an Advisory / Change management consulting background.

• Exposure to Large IT / Telco service change and/or transformation delivery programs where infrastructure, cloud, security and applications domains were in-part or all in-scope as part of a major program of work.

• 5+ years’ Advisory or SME experience supporting large-scale enterprise and/or Telco based service automation, operational automation (EMS/NMS/OSS) and have had exposure to Agile / SAFe operational transitions / transformations from legacy ITIL based processes.

• Strong experience developing Learning & Development Programs, Skills Assessments and Organisational Redesign programs and experience.

• Significant IT Operations Transformation and/or operations experience

• Proficient in English, written and verbal

• Strong communications skills, in written documentation as well as in presentations

• Strong experience in liaising with all levels of personnel including very senior management and technical subject matter experts

Preferred Qualifications

• Previous consulting experience in a big consulting firm

• Understanding Management of Change (MOC) methodology

• Advanced degree in a related Business, or Technology discipline

• Familiarity with Cisco and Enterprise IT Operations & Operational Management systems (i.e. Service Now, API Driven Workflows, Software Development Lifecycle (SDLC) and IT Operations Systems including EMS, NMS, OSS, BSS, CMDB and ITIL Domains.

• Familiarity with IT Service Management (ITSM)

• Possess PROSCI and/or AgilePM certifications

• Managed and delivered IT engagements for large, Enterprise customers.

• Understands Enterprise IT Management frameworks (e.g., SAFe ®, ITIL ® Sigma, Agile/SCRUM processes, CICD, DevOps Methodology etc.)

• Hands-on experience in engagements where Operations as well as People & Change execution was part of an enterprise level transformation initiative

• Must be flexible and adaptable; able to work in ambiguous situations

• Must enjoy spending time with customers (internal and external) and other market representatives to understand their needs, and to define innovative solutions that meet the end customer’s business requirements

• Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations

• Analytical, able to work effectively in a matrixed organization, adept at navigating multiple workstreams