Guest Service Agent

Company Description

Manly Pacific MGallery Collection offers a refined coastal escape overlooking the iconic shores of Manly Beach! Blending understated luxury with relaxed beachside sophistication, we invite guests to experience premium accommodation, elevated wellness experiences, and the vibrant energy of Sydney’s Northern Beaches.

From spacious guest rooms and villas to a magnesium rooftop pool with sweeping ocean views, every detail is designed to inspire relaxation and connection. Guests can unwind with guided yoga, infrared saunas, and wellness facilities, while immersing themselves in the effortless lifestyle and natural beauty that define Manly Pacific.

An ode to the ocean, Manly Pacific delivers a distinctive luxury experience where coastal tranquillity meets contemporary hospitality.

Job Description

At Manly Pacific, MGallery Collection, we create memorable moments from the very first hello. As a Guest Service Agent, you will be the face of our luxury hotel, delivering warm, personalised service and ensuring every guest enjoys a seamless and exceptional stay. If you have a passion for hospitality, love connecting with people, and thrive in a fast-paced luxury environment, we'd love to hear from you.

What You'll Be Doing

• Deliver exceptional guest experiences from check-in through to departure.
• Promote and enrol guests into Accor's award-winning ALL loyalty program.
• Respond to guest enquiries via phone, email, and in person with professionalism and care.
• Manage room allocations, process payments, and issue room keys accurately.
• Collaborate with Housekeeping, Concierge, and other departments to anticipate and exceed guest expectations.
• Conduct room tours and support sales initiatives when required.
• Maintain impeccable presentation of the front desk and lobby areas.
• Uphold luxury brand standards and create memorable guest interactions at every opportunity.

Qualifications

About You
You are a polished, service-driven professional who takes pride in creating outstanding guest experiences. You bring:

• Previous customer service experience, ideally within a hotel or luxury hospitality environment.
• Strong computer literacy, with Opera PMS experience highly regarded.
• Excellent verbal and written communication skills.
• Exceptional attention to detail and organisational abilities.
• A genuine passion for hospitality and personalised service.
• Knowledge of Accor's ALL loyalty program (advantageous).
• Familiarity with Manly and Sydney's Northern Beaches to confidently share local recommendations.
• Immaculate personal presentation aligned with luxury hospitality standards.
• Current Responsible Service of Alcohol (RSA) certificate is essential
• Valid Australian Working Rights / Visa is essential

Additional Information

Why Join Manly Pacific? Work from one of Sydney’s most iconic beachfront luxury hotels, perfectly positioned opposite the world-famous Manly Beach!

• Access exclusive Accor Heartist benefits with exceptional discounts on luxury accommodation, dining, and experiences across Accor hotels and restaurants worldwide
• Immerse yourself in the elevated culture of the MGallery Collection, a globally recognised brand celebrated for its distinctive luxury and guest experiences
• Uniform dry-cleaning provided, allowing you to embrace the effortless Northern Beaches lifestyle beyond the workplace
• Join a passionate hospitality team delivering sophisticated events and memorable guest experiences in an inspiring coastal setting
• Grow your career within a world-class hospitality group that values development, individuality, and excellence in service

Welcome to our coastal lifestyle. Follow the sun. Feel the breeze. Experience Manly Pacific.