Account Manager

About the role

Lead strategic sales initiatives to grow Corporate, Entertainment, Association and Government segments delivering against customer satisfaction and revenue targets. You'll proactively identify opportunities, convert leads, and manage accounts with a commercial focus and a passion for exceptional service. You'll collaborate closely with Sales, Food & Beverage, Marketing, Event Planning and Operations to bring seamless, high-impact events to life. Cultivate strong partnerships with clients, industry leaders, community organisations and local precinct stakeholders championing MCEC as a world-class event destination.

Key responsibilities

• Prepare, present and follow up proposals in a timely manner

• Undertake detailed site inspections of MCEC for customers, key stakeholders and industry partners

• Effectively manage and further develop a portfolio of corporate, entertainment, association and government accounts across a wide cross section of market segments to retain and increase business and revenue

• Implement Strategic Account Management for a set portfolio of accounts, including establishing productive, professional relationships with key personnel and proactively assessing, clarifying and validating customer needs on an ongoing basis

• Assist in the preparation and implementation of an annual sales plan for the Sales and Customer Experience team, in conjunction with the overall business plan

• Contribute to and participate in a range of sales strategies and activities, including sales calls, trade shows, networking events and other relationship-building activities

About you

• Proven experience in a sales/account management role within the MICE industry

• Exceptional skills in presentation, communication and negotiation with the ability to do this at a senior level

• Demonstrated high level of interpersonal skills

• Skilled in conflict resolution

• A successful track record in interpreting and delivering customer expectations and needs

• Advanced computer literacy with demonstrated knowledge of Microsoft Office Suite

• Experience with Momentus (EBMS) software or similar would be desirable

About us

With over 30 years of event management expertise, the Victorian Convention and Event Trust (VCET) is the powerhouse behind two of Victoria's most iconic venues—Melbourne Convention and Exhibition Centre (MCEC) and Nyaal Banyul Geelong Convention and Event Centre. VCET oversees the strategic direction and operational management of both venues, ensuring they deliver world-class events and experiences. MCEC offers world-class facilities, including expansive exhibition halls, flexible meeting spaces, and a state-of-the-art plenary that hosts everything from global conferences to live entertainment and community events. Nyaal Banyul, meaning 'open your eyes to the hills' in Wadawurrung language and deeply embedded in layers of Country, immerses you in the sky, sea, and land around you.

Benefits

• Flexibility – Hybrid work, 14 weeks paid parental leave, and special leave for life's moments

• Career Growth – Training, mentorship, and opportunities across two venues

• Wellbeing Support – Healthy Day Leave, pet leave, confidential counselling, financial coaching, and discounted gym access

• Exclusive Perks – Free and Subsidised meals, discounts for on-site parking, on-site dry cleaning, Fitness Passport, health insurance, childcare discounts, and free event tickets