Customer Service Representative

About Tally Group: 

Tally Group is a world-leading technology company that builds and maintains software for energy retailers. Headquartered in Melbourne and with employees in 6 countries, our customers are some of Australia's largest energy providers. We want to transform how people power their homes and businesses! 

We’re now looking for 6 new CSRs to join our team supporting our growing customer base. This is a great opportunity to kick off a career in the energy industry, or if you prefer, to provide a pathway into a tech career. 

About the role: 

You’ll be joining a close knit and supportive team of Customer Service Representatives (CSRs), answering inbound calls and assisting energy customers with a range of issues, from queries about their bill, to issues with their power supply. 

This is a team that genuinely cares about each other, and full training and support will be given for you to excel in the role. As a CSR your days will include a mix of: 

• Taking customer calls and answering queries about their power accounts eg applications for supply, meter reading requests, debt queries etc. 

• Handling customer complaints. 

• Creating service orders, initiating action, and updating customer information in response to customer requests. 

• Arranging appointments for customer service work on behalf of clients. 

• Making outbound customer calls regarding appointment confirmation and debt. 

• Making simple adjustments to customer accounts in accordance with client credit control arrangements. 

• Processing information relating to disconnect/reconnect fees and charges.

About you: 

• 1+ years’ customer service experience in any industry eg retail, hospitality, call centre. 

• Strong communication skills, both written and verbal 

• Strong customer service skills 

• Ability to stay calm under pressure and comfortable handling complaints 

• Strong problem solver, with a proactive and resourceful mindset 

• A positive attitude and willingness to learn, and collaborate as a team 

• Ability to work autonomously, proactively and show initiative 

• Enjoy a fast-paced environment 

• Available to work rotating shifts between 8am-6pm, Monday to Friday 

What we Offer? 

• Supportive team that will help you succeed 

• Office a 10min walk from Fortitude Valley Station 

• Access to Employee Assistance Programme 

• Employee events including morning teas, BBQs, lunches and outings 

• Referral bonuses if you refer your friends

• Salary sacrifice and novated leasing 

• Discounts at JBHifi 

• Hybrid working to support work/life balance 

• Tally Day: As an extra perk, we provide one Tally Day each year for you to use as an additional personal day or to observe a special occasion 

If this sounds like you, apply now including a brief note letting us know why you'd be a greet fit for this role. We'll be reviewing applications as they come in.