Operations Manager

The Operations Manager will lead the operations function across a growing multi-site QSR franchise network, with responsibility for operational performance, standards, reporting, compliance and continued improvement across the business.

Reporting to senior leadership, the role will maintain oversight of store performance and ensure approved policies, procedures and operating requirements are applied consistently across the network.

A significant part of the position is identifying recurring operational issues, determining their cause and implementing practical improvements to processes, controls and operating practices. The Operations Manager will also provide clear visibility over performance, emerging issues and areas requiring intervention.

The role is based at Head Office in Sydney and requires regular site travel, with occasional travel to the ACT where required.

• Lead the operations function and maintain oversight of performance and execution across the store network.

• Maintain consistent operating standards, procedures and management expectations across all locations.

• Hold operational leaders accountable for store supervision, reporting, audits, follow-up and corrective action.

• Review store performance and operational reporting to identify recurring issues, compliance concerns, capability gaps and areas requiring intervention.

• Maintain effective audit, reporting and corrective action processes across the network.

• Review escalated operational matters, determine the appropriate response and ensure issues are followed through to resolution.

• Provide senior leadership with accurate and timely visibility over operational performance and material issues.

• Manage franchisee and multi-site operator matters while maintaining standards, accountability and effective working relationships.

• Develop, review and improve operational processes, procedures, SOPs, manuals and supporting documentation.

• Ensure approved Head Office initiatives and operating changes are implemented consistently across stores.

• Coordinate with relevant business functions where initiatives require operational implementation.

• Assess operational capability and identify areas requiring additional support, training or management attention.

• Support new-store openings, onboarding, operational readiness and changes across the network.

• Attend stores where direct operational review or intervention is required.

• Drive practical improvements that strengthen consistency, execution and operational control as the network develops.

You will have demonstrated operations leadership experience in a multi-site environment and a strong practical understanding of store operations.

The role requires someone who can interpret operational information, identify recurring problems and determine where management intervention or process improvement is required. You will need to be comfortable holding people accountable, working with franchisees and managing competing operational priorities.

Relevant experience should include:

• Operations leadership within QSR, hospitality, retail, franchise or a comparable multi-site environment.

• Experience leading managers responsible for stores, regions or operational teams.

• Strong understanding of store operations and high-volume trading environments.

• Experience managing performance, audits, compliance, reporting and corrective action across multiple locations.

• Demonstrated experience developing or improving operational processes, procedures or SOPs.

• Ability to identify root causes and implement practical improvements to operating processes and controls.

• Experience implementing operating standards and business initiatives across multiple locations.

• Experience working with franchisees, multi-site operators or comparable stakeholders.

• Strong written communication, reporting and judgement.

• Ability to distinguish isolated store issues from broader operational patterns.

• Experience supporting store openings, onboarding or network expansion is desirable.

• QSR, hospitality or franchise experience is strongly preferred.

• Previous experience in an Operations Manager, Area Manager, Regional Manager, Store Manager, Venue Manager, Franchise Operations Manager or comparable leadership role is preferred but not mandatory.

A tertiary qualification in operations, business, hospitality management, management or a related discipline is desirable.

Relevant professional development in operational leadership, compliance, quality systems or continuous improvement would also be beneficial.

Equivalent practical operational leadership experience may be considered where the scope of responsibility is comparable.

We are looking for someone who is disciplined, commercially aware and comfortable operating across multiple locations.

You will need strong follow-through, sound judgement and the ability to maintain standards while working effectively with managers, franchisees and other stakeholders.

The successful candidate will be practical in their approach to problem solving, able to work under operational pressure and confident addressing performance or compliance issues where required.

Further detail on the role, including the complete Job Description, equipment, systems, platforms and relevant internal operating information, will be provided to suitable applicants who progress through the recruitment process.

Please submit your current CV and a cover letter outlining your most relevant multi-site operations experience.

Shortlisted applicants will be contacted for an initial screening discussion. Employer details will be provided to suitable candidates who progress beyond the initial screening stage.