Advice Worker

• Brisbane CBD
• Part-time role available: 22 hours per week (0.6FTE) until 30/06/2027
• Significant training and mentoring
• Generous salary sacrificing packaging available

Join a Team Where Your Work Truly Matters

For nearly 40 years, Tenants Queensland has been recognised as a leading advocate for Queensland renters. Our commitment to justice and equity for people who rent their home has made us a trusted part of the community, offering support and stability to thousands of Queenslanders when they’ve needed it most.

We are seeking a Tenancy Advice Worker to join our QSTARS team. After training support, you will provide tenancy advice, and casework services to assist renters to assert their rights and meet their responsibilities, assist them in resolving tenancy disputes and connect them to other relevant services when needed.

Join our strong, mission-focussed team. If you are empathetic, respectful, and client-focused, with a strong commitment to social justice and tenants’ rights, this may be your dream job. You’ll be resilient and calm under pressure, while remaining proactive, adaptable, and eager to learn in a dynamic team environment.

Your Role as a Tenancy Advice Worker

Our purpose is to unequivocally advocate for and empower tenants to protect and improve their rights through access to information, advice and representation by:

• Provide quality tenancy advice and casework services to eligible people (after successful training) in relation to The Residential Tenancies and Rooming Accommodations Act 2008 and other domains as per TQ’s policies and procedures.
• Continuously improve services provided to clients through engagements with learning and development activities and support from senior team members.  
• Utilise a range of mediums to deliver services as required by TQ (e.g., telephone, face to face meetings, information technology) to meet the eligible person’s needs.
• Conduct effective individual case interviews to identify the source of clients’ problems.
• Work with eligible people to develop a plan that assists them to identify the strengths and resources required to address and solve their tenancy problems.
• Assist eligible people to develop effective communication techniques with real estate agents and lessors.
• Assist eligible people to understand and complete forms and required paperwork.
• Guide eligible people through the legal pathways regarding tenancy rights and responsibilities, including notices, Dispute Resolution and the Queensland Civil Administration Tribunal (QCAT). Follow up the progress of clients who have on-going matters.
• Advocate on behalf of eligible people as necessary, particularly when they have limited capacity to advocate on their own behalf.
• Refer eligible persons to other community services and act as an active facilitator between residential renters and the community services (for example, Community Legal Centres, Residential Tenancies Authority, homelessness support services).
• Assist QSTARS Senior Advice Workers and QSTARS Regional Service Coordinators to identify issues and trends.
• Adhere to service delivery standards as specified by the TQ QSTARS policies and standards and ensure that all TQ client and performance recording and risk management procedures are followed.
• Undertake administrative duties associated with the performance of the position’s specific duties, including efficient data entry into a client management system.

Other duties as directed from time to time.

What makes a difference for you?

• Generous Salary Packaging options: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.
• Festive paid leave days during the December/January holiday period
• SCHADS Award Level 4 after signing off as a competent advice worker.
• Access to an internal learning and development program, including wellbeing initiatives and employee assistance services to support your personal and professional growth.

APPLICATIONS

If this sounds like you, you can download a copy of the Position Description.

TQ Wage Rates: tenantsqld.org.au

Please submit your CV and a covering letter that addresses the Core Capabilities in the Position Description.

Applications will be assessed as they are received.

Applications close at 9am on the closing date.

For an informal discussion, please feel free to contact our Regional Services Coordinator, Cheryl Russell, on (07) 3708 4844 or recruitment@tenantsqld.org.au using the subject line: Advice Worker enquiry via EthicalJobs.

Don’t miss this opportunity to be part of a team that’s changing lives and shaping the future of tenant rights in Queensland. Apply now and start your journey with Tenants Queensland!

TQ is an equal opportunity employer.

A position description is attached.