Individual Giving Manager

About Us

The Shepherd Centre (TSC) is a highly regarded not-for-profit, providing specialised programs for children with hearing loss and their families. Our programs meet the needs of children of all ages; from our world-leading early intervention program for babies and toddlers, through to our mentoring program ‘Hear for You’ for school-aged children and teenagers. We have been empowering generations of children with hearing loss to listen, speak and have a voice for over 50 years, creating a world of choice and amplifying possibility.

TSC currently supports over 900 families all over Australia, providing in-person and online support from 10 locations across NSW, ACT, Queensland and Tasmania. Our global platform HearHub, supports health professionals working with children with hearing loss all over the world.

About the Role

We’re looking for an experienced Individual Giving Manager to join us on a 10-month contract, based at our Newtown office. Reporting to the Director of Fundraising, this role plays a pivotal part in driving income through key programs, including Direct Marketing, Regular Giving, and Supporter Experience.

This dynamic role involves developing and executing multi-channel campaigns across platforms such as direct mail, telemarketing, email, SMS, social media, and online. With a strong focus on growth, the position requires implementing effective retention and acquisition strategies while managing high-level vendor relationships and leading a direct report (Individual Giving Coordinator).

This is a temporary part-time (3 or 4 days per week), 10-month contract opportunity for an experienced and motivated individual ready to make a meaningful impact. Hours can be worked flexibly across 5 days to suit the right candidate.

Key responsibilities include, but are not limited to:

• Develop and implement innovative strategies to acquire and retain supporters, driving growth across Direct Marketing and Regular Giving channels
• Achieve income targets through strategic campaign planning and execution
• Lead the end-to-end execution of Direct Marketing acquisition and retention campaigns
• Oversee the successful delivery of the Regular Giving lifecycle, ensuring donor engagement and retention
• Manage high-level relationships with various vendors
• Execute donor care strategies that cultivate strong and lasting relationships with supporters
• Develop, coach, and inspire a high-performing Individual Giving team while fostering a positive and collaborative team culture
• Build and manage high-level relationships with external vendors to ensure campaign success
• Oversee the management and tracking of Individual Giving income and expense budgets
• Analyse and report on campaign performance, preparing post-campaign evaluations with actionable recommendations for continuous improvement

About You

The successful candidate for this role will ideally have:

• At least 3 years’ experience in a fundraising role
• Experience in implementing multichannel direct marketing campaigns
• Experience in managing supplier relationships e.g. mail houses and agencies
• People management experience
• CRM database experience, Microsoft Dynamics preferred but not essential
• Strong interpersonal and customer service skills
• Strong analytical skills
• Proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint)
• Highly organised with strong attention to detail
• Ability to work independently as well as within a team environment
• Working with Children Check and NDIS Worker Check (or willingness to obtain)

Why Join The Shepherd Centre?

We don’t just profess our values, we truly practice them through the work that each and every one of us performs each day. We act and communicate with Compassion and Integrity in everything we do. We strive to Empower everyone we meet – our children, families and stakeholders. We foster Innovation – committed to finding better ways of doing things, through evidence-based practice. And finally, we support our people to be Courageous and harness their Creativity to unlock potential, enable progress and create new opportunities.

At The Shepherd Centre, we are passionate about improving outcomes for the children accessing our programs and we support our people to have a great work-life balance. We offer competitive benefits including:

• Competitive salary with not-for-profit salary packaging – claim up to $15,900 of your salary tax free per year + meal entertainment expenses up to $2,650 per year
• Flexible work hours, including options to work some days from home/remotely
• Excellent internal professional and career development opportunities
• A supportive and collaborative work environment
• A family friendly and professional company culture
• Free confidential access to Employee Assistance Program

How to apply:

Please submit your resume and cover letter, addressing how you meet the key requirements of the role. Closing date is Friday 18th September 2026

We encourage you to apply as soon as possible, as we will be actively shortlisting applications as they are received. As such, this position may be filled prior to the closing date.

If you have any questions about the role or require any reasonable adjustments to enable you to equitably participate in the recruitment process, please contact Careers@shepherdcentre.org.au.

The Shepherd Centre is an equal opportunity employer and we are committed to providing a work environment that embraces and values diversity and inclusion. Please let us know if you have any support or access requirements at the time of your application.