Credit Control Officer

Dashing is looking for a savvy Credit Control Officer who is responsible for the effective management of the Accounts Receivable ledger, ensuring timely invoicing, accurate allocations, proactive debt collection, and excellent customer service. The role plays a critical part in supporting cash flow, maintaining strong client relationships, and upholding Dashing's standards of accuracy, professionalism, and continuous improvement values.

This role requires a highly organised and detail focused individual who is confident engaging with clients, comfortable analysing data, and committed to improving processes and systems. You'll join a values-led business that's growing fast, with a strong focus on digital innovation and continuous improvement.

Key responsibilities

Accounts receivable management

• Manage the Accounts Receivable ledger to ensure accuracy and integrity at all times

• Prepare and issue customer invoices as requested by the Client Service team

• Send invoice copies, statements, and customer account reconciliations as required

• Maintain accurate customer records, including notes and agreements within the system

• Respond promptly and professionally to customer and internal staff enquiries

Cash allocation and banking

• Process daily banking including cash, cheques, direct credits, and credit card payments

• Allocate customer payments accurately, including daily allocation of large customer accounts

• Ensure remittances are correctly matched and discrepancies resolved promptly

Credit control and debt collection

• Proactively monitor overdue accounts and follow up with customers within allocated timeframes

• Contact customers daily to resolve outstanding balances and address any issues

• Prepare and issue 7 day demand letters and complete required follow up

• Liaise with the Client Service team to resolve customer disputes and achieve timely payment

• Action legal proceedings relating to debt where required, including liaison with external debt collectors

Customer onboarding and credit assessment

• Process new customer credit applications

• Conduct credit checks and verify legal entities and authorised signatories

• Set up new customer accounts and apply appropriate credit limits

• Ensure all documentation is completed correctly and stored in line with company requirements

Reporting and analysis

• Prepare customer account reconciliations and support reporting requirements

• Apply strong analytical skills to identify trends, risks, and opportunities for improvement

• Use Excel confidently, including formulas, pivot tables, and lookup functions

Continuous improvement and systems

• Actively contribute ideas for continuous improvement and process efficiency

• Maintain an optimistic and proactive approach to system and technology changes

• Support positive adoption of new tools and processes across the Finance function

Compliance, safety, and accountability

• Ensure compliance with all statutory, regulatory, and internal policy requirements

• Maintain confidentiality and security of company property and private information

• Actively participate in workplace health and safety practices and reporting

• Identify and report hazards, incidents, or risks in line with company procedures

Work standards and culture

• Maintain an organised, clean, and efficient workspace

• Demonstrate a strong customer first mindset at all times

• Support the business objective of DIFOTIS, Delivery In Full, On Time, In Specification at 99%

• Demonstrate a Kaizen mindset by continually seeking ways to improve processes, accuracy, efficiency, and customer outcomes

• Act as a Dashing ambassador by living our values in day to day work, interactions, and decision making

• Set a high standard of professionalism, accountability, and collaboration

About you

Candidates must hold a Bachelor's degree as a minimum educational qualification.

Experience and expertise

• Previous experience in a Credit Control or Accounts Receivable role

• Minimum of 3-5 years of experience in Credit Control or Accounts Receivable role (noting this is not a senior role and no direct reports)

• Strong working knowledge of end to end accounts receivable processes

• Proven experience managing overdue accounts and customer follow up

Skills and attributes

• Strong attention to detail with high levels of accuracy

• Confident communicator, comfortable dealing with customers and internal stakeholders

• Sound analytical skills with intermediate Excel capability

• Well organised with the ability to manage competing priorities

• Customer focused, solutions oriented, and professional in approach

What you'll bring to Dashing

• A proactive and accountable mindset

• A commitment to continuous improvement and quality outcomes

• Strong alignment with Dashing's values and customer service standards

• A strong alignment to Dashing's values and a genuine Kaizen mindset focused on continuous improvement

Why Dashing?

At Dashing, our purpose is simple yet powerful: to immortalise great brands. We specialise in bringing brands to life through thoughtful creativity, cutting-edge technology, and an unparalleled range of production capabilities.

Our vision is to be the leading partner in creating human connections that drive sales across Asia-Pacific. We are proud to collaborate with some of the most iconic businesses across Australia and beyond. More than just print production specialists, we are trusted partners to retailers, working side by side to solve problems, spark innovation, and create experiences that leave a lasting impression on their customers.

But what truly sets us apart is our people. We believe that our team is at the heart of our success, and we're committed to fostering an environment where everyone can thrive, both personally and professionally.

Our values

• Work Smarter. Collaboration is at the heart of everything we do. We believe in the power of teamwork, where diverse perspectives come together to create something greater than the sum of its parts.

• Dream Further. We don't just think outside the box - we dream beyond it. Innovation and ambition drive us to push boundaries, exploring new possibilities and creating what's next.

• Win Together. Success is sweeter when shared. We are committed to achieving greatness with our partners and each other, ensuring that every win is a collective victory celebrated by all.

Benefits

• Flex working: Enjoy the flexibility of working from home up to 2-days per week.

• Growth opportunities: Benefit from a robust Learning & Development program, with plenty of room for growth.

• Continuous improvement culture: Everyone is encouraged to share their ideas to help us get better, together.

• People & Culture team: A dedicated team to ensure you feel valued, supported, and part of the Dashing family.

• Tech innovators: Work with a cutting-edge Tech Innovation team, using tools like Monday.com to streamline and elevate your workflow.

• Social vibes: Monthly social events and quarterly awards to keep the team vibe high.

• Fuel your day: Enjoy a kitchen stocked with delicious fruit, snacks, drinks, and more to keep you fuelled and refreshed throughout the day!

• Dog-friendly perks: Bring your furry friends to the office.

• Commuting ease: Drive to work with parking available onsite and the street to make your journey smooth and hassle-free. End of travel facilities onsite.

• Charity involvement: Make a positive impact with dedicated volunteering days to support charities.

• Wellness: Access to Dashing Gym, Dashing Massages, Dashing Bikes, Dash Run Club, and lots of local walking tracks and parks nearby.

Candidates must have unrestricted Australian work rights to be eligible for this position.

We thank you for your application and advise that only shortlisted candidates will be contacted.