Operations Shift Manager, Amazon Logistic

Do you have a passion for motivating, mentoring, and coaching a team? Do you pride yourself on maintaining the highest levels of safety, quality, attendance, and performance? As a Delivery Operations Shift Manager, you will play a key role in meeting our customer expectations, ensuring orders are delivered at the right time and location.

You will be an inspiring leader in one of our Delivery Stations, working to continuously improve the efficiency of delivery processes. This ensures that customer orders are delivered as quickly, accurately, and cost-effectively as possible. Along with your peers, you’ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.

Please note: The shift pattern is 4 days on and 3 days off, so flexibility is a must as the site operates across 7 days. This role will work Wednesday - Saturday 2:30 am to 12:30 pm.

Key job responsibilities
- You'll support, mentor, and motivate your hourly workforce.
- You'll maintain Health and Safety standards, while promoting a Health and Safety culture on-site.
- You'll collaborate with all support teams including ACES, Finance, Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.
- You'll stand and walk for up to 10 hours during shifts.
- You'll lead a large team of Associates.

Our fulfillment network has sites across the country and globe, providing various opportunities for your professional growth. We hire Delivery Operations Shift Manager based on location preference and the business’ current openings.

A day in the life
Guiding by example, you’ll be responsible for the training and integration of your team, to progressively improve progress. The role is rewarding and impactful, as you strive for excellence together with the team you supervise.

You’ll exercise sound judgement, making sure progress and targets are realistic and achievable. The impact you have, within one of the world’s biggest, most innovative companies, won’t go unnoticed. With us, you have a hand in creating the future of operations and logistics.

About the team
Our World-Wide Operations network delivers millions of packages and smiles to Amazon customers every day. Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

- 1+ years of performance metrics, process improvement or lean techniques experience

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.