Duty Manager – Full-time

Tradies is seeking an experienced full-time permanent Duty Manager to join our award-winning team across our three community clubs.

About Tradies

Tradies is a well-established community club group proudly supporting our members, community and environment.

Across our restaurants, cafés, bars, gaming areas, functions and entertainment spaces, our team is committed to delivering exceptional hospitality in a safe, welcoming and well-managed environment.

Our Duty Managers play an important role in bringing this to life by supporting our people, maintaining high operational standards and ensuring our venues operate safely, efficiently and in line with our values and legislative responsibilities.

About the Role

As a Duty Manager, you will be responsible for the day-to-day leadership and management of our venues, ensuring our members, guests and team are supported throughout each shift.

Working closely with Venue Managers, Department Managers, Team Leaders and frontline teams, you will:

• Lead, coach and support team members to deliver exceptional service

• Empower Team Leaders and employees to take ownership and accountability

• Provide operational support, observations and insights to Venue Managers and Department Managers

• Maintain strong communication across departments and throughout each shift

• Make timely and confident operational decisions, including under pressure

• Oversee efficient venue operations across food and beverage, gaming, events and other service areas

• Monitor venue presentation, service standards and operational priorities

• Support marketing activities, promotions and member experiences

• Complete accurate operational reporting and shift handovers

• Ensure compliance with RSA, RCG, ARCG/RGO, liquor and gaming legislation, WHS, safety requirements and Club policies and procedures

• Respond appropriately to incidents, maintenance, security and licensing matters

• Support initiatives that positively impact our community and environment

• Identify opportunities to improve systems, processes and operational efficiency

This is a full-time permanent position working a rotating hospitality roster across our venues, including days, evenings, late nights, overnight shifts and weekends.

About You

You will be someone who is:

• An experienced leader within hospitality, clubs or venue operations

• Friendly, professional and genuinely service focused

• Confident communicating with employees and leaders at all levels of the organisation

• Comfortable leading, coaching and developing others while maintaining accountability

• Reliable, self-motivated and personally accountable

• A confident decision maker, particularly in busy or challenging situations

• Highly organised with strong time-management and multitasking skills

• Systems focused with strong attention to detail and accuracy

• Agile, adaptable and comfortable managing changing operational priorities

• Collaborative and committed to working effectively across departments

• Focused on continuous improvement and finding better ways of working

• Committed to Tradies' values, purpose and service standards

Essential Requirements and Skills

• Availability to work a rotating full-time roster across days, evenings, late nights, overnight shifts and weekends

• Ability to work across our Gymea, Caringbah and Helensburgh venues

• Proven experience in venue management, including people leadership and hospitality operations

• Strong understanding of gaming legislation and RGO requirements

• Working knowledge of RSA, RCG, ARCG and relevant liquor, gaming, safety and WHS requirements

• Experience managing and monitoring gaming and food and beverage operations and systems, including TAB, Keno and POS

• Confidence using operational platforms such as IGT, CCTV, Circle Scan and Deputy, or similar systems

• Ability to produce clear and succinct operational reporting, including daily revenue, maintenance, WHS, security and licensing matters

• Intermediate Microsoft Excel and Microsoft Office skills

What We Offer

• Competitive remuneration and above-award conditions

• Permanent full-time employment

• Rosters provided at least four weeks in advance

• Meal allowance

• Food Safety training provided if not already held

• Mental Health First Aid training if not already held

• Award-winning workplace culture and conditions

• On-the-job training, coaching, mentoring and support

• Career and personal development opportunities

• Monthly and annual team recognition and awards

• Employee wellbeing support

• Employee Assistance Program with free 24-hour counselling

• Generous family leave conditions

• Team discounts

• Uniform supplied

• Volunteering opportunities

Join a team where strong leadership means supporting people, taking ownership of the operation and creating exceptional experiences for our members and guests.

If you’re ready to bring your leadership, operational experience and passion for people and service to Tradies, we’d love to hear from you.