Senior Technical Specialist

Parramatta, NSW, AU, 2150

You excel at connecting the dots as a problem solver, ensuring the seamless delivery of reliable services from beginning to end.

You know that not all tech and digital roles are the same. Be part of a team that ensures a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities and regions.

In this role, you'll:

Work as part of a team providing senior technical expertise to ensure the reliability, security, and performance of tolling technology within the Customer Technology branch.

This role will see you leading complex second line support to ensure timely and efficient resolution of incidents and services requests, change governance, and operational readiness for releases, delivering high quality customer outcomes and protecting revenue services.

You will provide technical leadership and cross-functional support to ensure system performance, cybersecurity compliance, and the successful delivery of infrastructure initiatives. You will drive operational excellence by managing technical documentation, mentoring staff, and utilizing data-driven reporting to proactively resolve complex issues and mitigate risks.

About you

You will have extensive experience operating mission-critical customer facing applications (incident, problem, change, release) in large-scale government or regulated environments. You will also have experience with tolling platforms or comparable large scale transaction systems, including payment, ticketing, or mission critical transport technologies, interchange workflows, and performance tuning

This is a permanent opportunity  is based at our Parramatta Square office and will work within the team’s established rhythm. This currently includes regular in-person collaboration days on Tuesday and Wednesday, subject to changes as per workplace presence requirements. This position will require some flexibility to work evenings and occasionally overnight, as well as infrequent weekend work, to support critical 24/7 operational activities.

For more information on this position and business unit, view the role description and information pack.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.

What are you waiting for…? Connect with us.  Apply now!