Customer Service Officer

At The Y Bankstown City, no two days are the same. You’ll welcome a diverse community enjoying gymnastics programs, school holiday activities, community programs and events, all within a vibrant, family-focused centre designed to connect people of all ages.

From supporting parents and children through enrolments to helping members navigate programs and facilities, you’ll play a key role in creating a warm, inclusive experience at the front desk.

Centre Opening Hours

Monday – Friday: 9:00am – 8:00pmSaturday: 8:00am – 2:00pmSunday: 9:00am – 10:30am

👋 About the role

Love helping people? Thrive in a busy, team‑based environment?

As a Customer Service Officer, you’ll be the first point of contact for our members and visitors—creating positive experiences every day at the front desk and over the phone.

✅ What you’ll be doing

Greet and assist customers in person and over the phoneRespond to enquiries about programs, bookings and membershipsSupport front desk operations and daily centre activitiesProcess POS transactions and handle cash accuratelyRespond to feedback and resolve issues professionallyHelp maintain a safe, inclusive and welcoming environment

🌟 What we’re looking for

Friendly, approachable and customer‑focused attitudeExperience in customer service, reception or administrationStrong communication and people skillsAbility to multitask in a busy, community‑focused environmentBasic computer skillsCPR / First Aid (or willingness to obtain)NSW Working With Children CheckCommitment to safeguarding children and young people, including compliance with all relevant policies and proceduresAbility to work flexible hours, including evenings and weekends (as required)

💙 Why work with us?

Be part of a community‑focused, purpose‑driven organisationWork in a diverse and welcoming environmentSupportive team cultureTraining and development opportunitiesMake a genuine difference in your local community

🚀 Ready to apply?

If you’re enthusiastic, reliable and passionate about community service, we’d love to hear from you.

Who What Y?

The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact, and empowering young people. We operate more than 80 sites, employing over 1,000 staff across NSW to deliver enriching community programs.

We’re committed to building a diverse, inclusive workforce that reflects the communities we serve. We welcome applicants of all genders, ages, religions, abilities, sexual orientations, and cultural backgrounds—including Aboriginal and Torres Strait Islander peoples.

Commitment to Safeguarding

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. We embed Safeguarding into everything that we do to make sure Children and Young People are kept safe at all times.

Safeguarding Children | The Y