Patient Services Coordinator

About Hutchinson Hearing Solutions

Hutchinson Hearing Solutions is a new, independent, family-owned hearing clinic located on Beaufort Street in Mount Lawley.

Our practice has been established with a simple philosophy: to provide exceptional hearing care in a warm, professional environment where patients are known personally and genuinely looked after.

We are looking for an outstanding Client Services Officer to become an important part of our small team and help us deliver that experience.

The Client Services Officer is a pivotal front-of-house position responsible for delivering an exceptional patient experience while supporting the efficient day-to-day operation of the clinic.

Working closely with our audiologists, you will take ownership of the front-of-house function and assist with patient communication, appointment coordination, hearing device administration and general clinic operations.

As one of the first points of contact for our patients, you will play an important role in creating the warm, professional and personalised experience we want every patient to receive.

• Previous experience with the Hearing Services Program (HSP)

• Previous experience in a medical, allied health or healthcare administration/reception role

• Welcome patients warmly and provide an exceptional standard of service

• Manage incoming calls, emails and patient enquiries promptly, professionally and compassionately

• Understand patients' needs and provide appropriate information, assistance and solutions

• Schedule and proactively manage appointments, recalls and patient follow-up, making effective use of available clinical time

• Register patients and maintain accurate patient information and records

• Confidently use our administrative and communication software and systems

• Process payments, invoices and point-of-sale transactions

• Manage Hearing Services Program (HSP), DVA and private health administration, including relevant patient eligibility and documentation

• Coordinate hearing aid orders, repairs, inventory and clinic supplies

• Receive and prepare hearing aids and associated items for patient fitting appointments

• Provide basic hearing aid assistance, including cleaning, changing batteries and consumable parts, and assisting with straightforward Bluetooth and connectivity issues

• Liaise professionally with hearing aid manufacturers, GPs, ENTs and other healthcare professionals

• Work closely with our audiologists to coordinate patient care and provide day-to-day administrative support

• Assist with correspondence, community engagement, promotional activities and clinic initiatives as required

• Independently manage the front desk while contributing positively as part of a small, collaborative team

• Maintain a beautifully presented, welcoming and organised clinic

• Contribute proactively to the efficient operation, reputation and continued growth of Hutchinson Hearing Solutions