Customer Experience Assistant

About SKDA Moto Creative

Driven by a combined passion for art and motorcycles, SKDA has become a global leader in the off-road motorcycle industry. We design and manufacture premium motorcycle graphics and seat covers, supplying riders, teams and dealerships in more than 60 countries worldwide.

Working alongside industry leaders including Honda HRC, Triumph, KTM, Suzuki, Deus ex machina and many of the world's top professional race teams, we're passionate about creating premium products backed by exceptional customer service.

Listed among South Australia's fastest-growing companies for the past four years, SKDA is a young, energetic and ambitious business that continues to grow both locally and internationally. Our culture is built around innovation, continuous improvement and a genuine passion for what we do.

This is an opportunity to join a growing business where your ideas are valued and your contribution makes a real difference.

The Role

SKDA is seeking a Casual Customer Experience Assistant to join our Customer Experience team.

This role is the first point of contact for many of our customers, helping deliver the outstanding service that has become a key part of the SKDA brand. You'll assist customers with enquiries, orders, product advice and after-sales support while working closely with our Design, Manufacturing and Dispatch teams.

The role will commence as a casual position, working 3–5 days per week as business demand requires, with the opportunity for a Permanent Part-Time position for the right candidate.

Full training will be provided.

Duties Include (but are not limited to)

• Responding to customer enquiries via email, phone, live chat and social media.

• Assisting customers with product selection, ordering and general enquiries.

• Managing order updates, amendments and shipping enquiries.

• Supporting warranty claims, returns and replacement orders.

• Communicating with Design, Manufacturing and Dispatch teams to ensure orders progress smoothly.

• Maintaining accurate customer records and documentation.

• Helping identify opportunities to improve the customer experience.

• Supporting general administrative tasks within the Customer Experience team.

Personal Requirements

• Friendly and professional communication skills.

• A genuine passion for helping people.

• Strong attention to detail.

• Excellent organisational and time management skills.

• Ability to work effectively in a fast-paced environment.

• Positive attitude and willingness to learn.

• Reliable and punctual.

• Ability to work collaboratively within a team.

• Strong computer literacy.

Experience

Previous experience in customer service, retail, hospitality or similar customer-facing roles is highly regarded, however attitude, communication skills and a willingness to learn are more important than experience.

Experience with Slack, Gorgias or Aircall is advantageous but not essential.

An interest in motorcycles, motocross or the powersports industry is also advantageous, but certainly not required.

Full on-site training will be provided.

Availability

This position is available immediately.