Disability Support Worker - Complex Care

At JessiCare, we do things differently.

We’re a values-driven in-home and community support provider that genuinely invests in both our clients and our staff. We believe great care starts with the right match, strong relationships, and support workers who feel confident, trained, and valued.

We are currently looking for reliable, compassionate Support Workers to join our growing team across multiple Melbourne locations.

Why work with JessiCare?

Thoughtful client - support worker matching
We spend significant time carefully matching support workers with the right clients - and clients with the right support workers. This creates strong, trusting relationships and genuine rapport, leading to better outcomes for everyone.

Ongoing, consistent shifts
Although this is a casual role, we work from ongoing weekly rosters, meaning you’ll likely have the same shifts each week. Our clients value the safety and routine this provides, and our staff appreciate the consistency and work-life balance.

Above-award wages
We recognise quality care and pay above the SCHADS Award, reflecting your skills, experience, and commitment.

Ongoing Registered Nurse training & support
We invest heavily in training and development. You'll receive participant-specific induction, supervised shadow shifts, competency assessments and ongoing RN-led support, ensuring you feel confident and supported when delivering high-intensity supports.

Locations & Available Shifts

South-East Melbourne / Frankston Region

• In-home support
• Weekday afternoon shifts (approximately 3:00 pm – 8:00 pm)
• Additional evening and weekend opportunities available
• High-intensity physical disability support
• PEG feeding and manual handling experience highly regarded

About the Role

As a Support Worker at JessiCare, your responsibilities may include:

• Supporting the participant's after-school and evening routines.

• Providing respectful personal care, dressing, showering and continence support.

• Supporting PEG/enteral feeding using feeding pumps and syringe administration.

• Preparing and cleaning PEG feeding equipment while monitoring feeding tolerance.

• Hoist and sling transfers, positioning and powered wheelchair support.

• Supporting communication using the participant's PODD/AAC communication system.

• Encouraging choice, independence and active participation throughout every shift.

• Working collaboratively with family members and other support workers during 2:1 supports where required.

• Administering medication following training and competency assessment.

• Recognizing and escalating changes in the participant's health or presentation.

• Completing accurate documentation, progress notes and handovers.

• Building a respectful, long-term relationship with the participant and their family.

About You:

You will ideally have:

• A caring, reliable and professional approach.

• A fun, positive and engaging personality with the ability to build rapport naturally.

• Excellent spoken and written English communication skills.

• Previous experience supporting people with complex physical disability.

• Experience with PEG feeding, hoist transfers and personal care (highly regarded).

• Experience supporting participants using AAC or PODD communication systems (highly regarded).

• Strong observation, documentation and communication skills.

• A genuine interest in ongoing learning and participant-specific training.

• A current driver's licence and reliable transport.

All required checks, clearances and participant-specific training will be discussed during the recruitment process.

Want to know more?

Learn more about JessiCare at www.jessicare.com.au
You can also find us on Instagram at www.instagram.com/jessicare_disability_support to see more of our team, culture, and day-to-day work.

Ready to Apply?

If you’re looking for meaningful work, consistent ongoing shifts, above-award pay, and a supportive team that truly values you — we’d love to hear from you.

Apply via SEEK or reach out for a confidential conversation.

JessiCare embraces diversity and inclusion, fostering an environment where everyone is treated with dignity and respect. We encourage applications from individuals of all backgrounds, including age, gender, ethnicity, cultural background, disability, or sexual orientation. Aboriginal and Torres Strait Islander people are particularly encouraged to apply.

Successful applicants will undergo pre-employment checks, including criminal history and working with children. Proof of working rights in Australia is required. Recruitment decisions are based on the unique needs of each location and client, selecting candidates based on their individual strengths and characteristics.