Specialist Support Coordinator

About Us

Broome Regional Aboriginal Medical Service (BRAMS) is an Aboriginal Community Controlled Health Service which has been caring for the Broome community for more than 40 years. BRAMS provides comprehensive, holistic, and culturally responsive primary health care and community services to Aboriginal people living in Broome.

In addition to primary health care, BRAMS is an approved aged care and NDIS provider and delivers a range of community services that support the health and wellbeing of Aboriginal people and their families. Services are designed to be person-centred, culturally safe, and responsive to the needs of individuals across the life course.

Our vision is Healthy People ~ Strong Community ~ Bright Future. Our mission is to provide holistic and culturally responsive health and wellbeing services for Aboriginal and Torres Strait Islander people – making our Mob healthy.

About the Role

The Specialist Support Coordinator provides intensive, coordinated, and skilled support to Aboriginal and Torres Strait Islander NDIS participants who have complex needs or face significant barriers to engaging with services.

This role focuses on addressing high-risk or crisis situations, stabilising supports, and building long-term capacity by coordinating across health, disability, housing, justice, and social systems. You will navigate multiple service systems, manage complex risks, and coordinate multidisciplinary responses in line with the BRAMS Model of Care, Quality Care Framework, and Consumer Voice Framework, ensuring participants receive culturally safe, trauma-informed, and person-centred support that upholds their choice, control, and cultural identity.

Key responsibilities include:

• Working with participants experiencing crisis, complex comorbidities, psychosocial disability, homelessness risk, family violence, justice involvement, or systemic barriers.
• Conducting comprehensive, culturally safe assessments to identify risk, barriers and support needs, and developing Specialist Support Coordination Action Plans.
• Coordinating multidisciplinary responses across health, disability, mental health, housing, justice and community supports, and advocating for participant rights and access.
• Completing complex assessments, risk and crisis plans, and preparing high-quality reports for NDIA reviews and change-of-circumstance applications.
• Leading high-risk case coordination and developing risk mitigation strategies that support participants to stabilise and regain control.
• Delivering services in line with the BRAMS Model of Care, Quality Care Framework, Consumer Voice Framework and NDIS Practice Standards.
• Maintaining regular contact with participants and tracking outcomes to strengthen service delivery.

About You

To be successful in this role, you will have:

• A qualification in Social Work, Psychology, Occupational Therapy, Disability, Mental Health or a related discipline.
• Extensive experience working with people with complex needs, including mental health, cognitive impairment, psychosocial disability, family violence, homelessness, dual diagnosis, or justice involvement.
• A strong understanding of the NDIS, including complex support pathways, plan reviews, change-of-circumstance processes, and safeguarding obligations.
• A proven ability to manage crisis situations and coordinate multi-service responses.
• Experience applying trauma-informed, culturally safe and person-centred practice.
• High-level communication, advocacy and negotiation skills, and the ability to build collaborative relationships across sectors.
• Strong organisational and case management skills, including working within billable hour requirements.
• A commitment to the BRAMS Model of Care, Quality Care Framework and Consumer Voice Framework.

Experience working in an Aboriginal Community Controlled Health Service, knowledge of Kimberley communities, histories and service networks, and experience preparing high-quality reports for NDIA planners will be highly regarded.

Why Join Us

• Be part of a community-controlled organisation making a genuine difference in the lives of Aboriginal and Torres Strait Islander people.
• Attractive salary packaging benefits to increase your take-home pay.
• Supportive, culturally safe team environment.
• Ongoing professional development and training opportunities.

Safeguarding Children and Young People

At BRAMS, safeguarding children and young people is a fundamental responsibility. All employees are required to meet the behaviour standards outlined in the BRAMS Code of Conduct, including creating a welcoming and safe environment for children and young people, promoting their safety, wellbeing and participation, and promptly reporting any concerns, allegations or disclosures of abuse to management.

The successful candidate will be required to hold a current National Police Clearance and NDIS Worker Screening Check.

Next Steps

If you are ready to join a dedicated team making a genuine difference in Aboriginal health, we would love to hear from you. Please submit your resume and a cover letter addressing the selection criteria.

For further information about this position, please contact the People and Culture team at BRAMS.

BRAMS reserves the right to commence the recruitment process prior to the closing date. Early applications are encouraged.