Service Delivery Manager

_{26th August, 2026}

The work we do matters 
CyberCX, part of Accenture, protects and defends our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education. 

If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX. 
 
About the Role 
A customer-facing leadership role blending security operations with strategic consulting - trusted advisor to enterprise customers on their cyber security journey.

Key responsibilities:

• Trusted advisor - primary strategic contact for a portfolio of enterprise customers; leads Customer Business Reviews, translating security metrics into executive-level narratives
• Cyber Uplift programs - designs and delivers structured programs that measurably improve customer security maturity, from baseline to target state
• Service Improvement - owns Service Improvement Plans across the managed security portfolio; drives SLA/KPI governance and post-incident reviews using ITIL/Lean/Kaizen
• Translation skill - turns technical concepts (threat vectors, SIEM alerts, MITRE ATT&CK) into board-ready risk reporting for non-technical audiences
• Service delivery ownership - end-to-end management of SOC, threat intel, vulnerability management, and incident response services

WHAT WE'RE REALLY LOOKING FOR 
Beyond the credentials, we want someone who gets genuinely energised by helping customers feel safer and more confident in their security posture. You are a natural communicator who can hold a room of executives with a risk briefing one hour, then work through an incident timeline with a SOC team the next. You understand that the best cyber security advice is worthless if the customer can't understand or act on it - and you've built your career making that translation happen. NV1 & ITILv4 is desirable. 

Please note that due to the nature of this role, it is a mandatory requirement that all applicants are Australian citizens with the ability to hold an Australian Security Clearance.

Great advantages for great people 

• A salary package that recognises your experience plus a range of advantages
• Generous leave benefits, including standard entitlements, extra paid leave options, birthday leave, and the ability to purchase additional leave.
• Health, wellbeing, and lifestyle benefits, including EAP access, mental wellness support, and discounts on insurance, gyms, and everyday expenses.
• Strong career development and employee recognition through training, industry memberships, interest groups, and reward programs.

Be yourself.  We embrace diverse perspectives, experiences, and backgrounds.  Please let us know if you require support or adjustments to assist with your recruitment experience. 

We take security seriously.  We require all employees to complete background checks (including police and global sanction list checks) annually.  

Where appropriate, the CyberCX Talent Team will work with our preferred panel of agencies. Fees will not be paid for unsolicited resumes that are submitted directly to hiring managers and not through our approved process.