Service and Warranty Supervisor

Join Victoria's Largest Residential Builder

At Mirrastone, we are proud to be Victoria's largest residential home builder, delivering thousands of homes each year across some of the state's most recognised brands.

Our vision is deliberately simple:

"To be the home builder most known for changing consumer views on home building in Victoria."

Our group includes industry-leading brands such as Sherridon Homes, Royston Homes, Soho Living, Marque Property Group and others, delivering homes and communities across metropolitan and regional Victoria.

Due to continued growth, we are seeking an experienced Service & Warranty Supervisor to join our team, servicing Melbourne's Northern and Western suburbs.

This is an excellent opportunity for someone with a strong background in residential construction who enjoys problem-solving, building relationships, and delivering exceptional customer experiences.

The Role

As a Service & Warranty Supervisor, you will be responsible for managing post-construction service and warranty matters, ensuring our customers continue to receive a high standard of support long after they have received the keys to their new home.

Key responsibilities include:

• Conducting new home service and warranty inspections

• Identifying, assessing and resolving building defects and maintenance issues

• Preparing detailed inspection reports and service requests

• Coordinating trades, suppliers and contractors to complete rectification works

• Providing technical advice and guidance to customers throughout the warranty process

• Building strong relationships with homeowners and delivering exceptional customer service

• Working closely with Service & Warranty Administrators, Technicians and internal stakeholders

• Managing warranty outcomes in line with company standards, VBA requirements and industry best practice

• Ensuring service requests are resolved efficiently and within agreed timeframes

• Maintaining accurate records and documentation throughout the warranty process

About You

To be successful in this role, you will bring:

• Previous experience within a Service & Warranty, Maintenance or Construction role in the residential building industry

• Strong understanding of residential construction methods and defect diagnosis

• Sound knowledge of VBA requirements, building regulations and industry standards

• Excellent communication and conflict-resolution skills

• Ability to manage customer expectations and navigate challenging situations professionally

• Strong organisational skills and attention to detail

• Ability to work autonomously while contributing positively to a team environment

• Current Australian Driver's Licence

The following would be highly regarded:

• Certificate IV in Building and Construction

• Trade qualification within the construction industry

• Experience working within a volume home building environment

Why Join Mirrastone?

• Competitive salary package

• Fully maintained company vehicle

• Mobile phone, fuel card and E-Tag provided

• Ongoing training, support and professional development

• Strong leadership and a collaborative team environment

• Weekly team catch-ups and ongoing support from experienced colleagues

• Long-term career opportunities within Victoria's largest residential builder

• Industry-leading systems and processes

• Outstanding company culture and employee events

• Opportunity to work for a business with a strong pipeline and continued growth

If you have a strong construction background, enjoy solving problems and take pride in delivering exceptional customer outcomes, we'd love to hear from you.

Apply today with your resume!

Please note: Applicants must have unrestricted Australian working rights and be available to attend an in-person interview.

To our agency partners, thank you for your interest. We are managing this recruitment process directly.