IT Support Engineer

An established Technology Services Provider across Australia and NZ is looking for a IT Support Engineer to assist with growing demand.

Key responsibilities

• First point of contact for support calls

• Managing Service requests as a primary point of contact

• Liaise and build rapport with clientele

• On-site support where required

• Deliver quality, remote support in a timely fashion using a variety of remote access tools

• Remote configuration of hardware and software

• Excellent Troubleshooting Skills

• Create Knowledge base articles and process documents, where possible.

• Basic network troubleshooting and fault finding

• Work with third parties to facilitate repair work

Essential skills & experience

• Ideally 1+ years in an outsourced managed services provider environment L1

• Microsoft Office 365 and Google Suite Exposure

• Windows Environment

• Exposure to Server and Virtualisation (Hyper-V, VMware)

• Exposure to Routing/Firewalls, Switches

• Backup & Recovery systems

• Must have own vehicle for Onsite Work

What's on offer

Being part of a well-established & fast-growing business, your contribution will be highly visible & measurable from day one. This company is looking for highly motivated, highly technical professionals to grow with them.

• Attractive Salary

• Fuel Benefits

• Occasional work from home

• Fun and Diverse Culture

• Career Development Opportunities

• Vendor Courses

To be successful, you must have good people skills, a desire to learn and progress as well as the ability to build relationships with clients and team members.

To be eligible to apply to this role, you must be an Australian Citizen or Permanent Resident at the time of submitting your application.

If you would like the opportunity to be part of a hardworking and fun team, then please apply!

APPLICATIONS CLOSE Wednesday 30th September 2026. Please note that only short-listed applicants will be contacted.