Support Officer - Electronic Patient Record

Employment Type: Permanent Full Time
Position Classification: Health Manager Level 1
Remuneration: $91,326 - $121,497 per annum plus superannuation
Hours Per Week: 38
Requisition ID: REQ685146
Location: Randwick, Sydney
Applications Close: Sunday, 6 September 2026
 
Where you'll be working
 
Prince of Wales Hospital is a major teaching hospital and tertiary referral centre, delivering high-quality healthcare to communities in South Eastern Sydney and specialist services across New South Wales.
 
Each year, the hospital’s Emergency Department treats over 60,000 patients, with approximately 50,000 inpatient admissions. Its outpatient and rural outreach services provide more than 900,000 occasions of non-admitted patient care annually.
 
Affiliated with leading universities and premier medical teaching institutions, Prince of Wales Hospital is committed to excellence in patient care, clinical education, and innovative medical research. Its staff are dedicated to advancing healthcare through a strong focus on collaboration, training, and continuous improvement.
 
The role
 
The Support Officer will be responsible for providing Electronic Patient Record application support to a large and diverse range of stakeholders across a large geographical area. 
 
The Support Officer will primarily be responsible for providing application support to clinical and administrative users of the Cerner electronic medical record (eMR) suite of applications. System maintenance activities will also be a primary purpose of this position. 
 
The role will require a high degree of customer service in ensuring the critical applications operate efficiently and user support requirements are met. 
 
Benefits:

• Up to 12 allocated days off each year (for full-time employees) in addition to annual leave.
• Salary packaging options that reduce your taxable income and increase your take-home pay! Up to $9K for living expenses and $2.6K meal & entertainment & Novated Leasing.
• Discounted gym memberships with a Fitness Passport
• Employee Assistance Program (EAP) for employees and family members.
• Discounted Private Health Insurance.
   

Are you ready to join us?
 
We are excited to learn more about you and your experience. As part of the application process, we invite you to respond to the following targeted questions:

1. Can you describe your experience working within healthcare environments and your understanding of how users interact with electronic medical records?

2. Can you share an example of a time when you provided effective support to clinical or administrative stakeholders? What approach did you take and what was the outcome?