Practice Manager

About the role

This is a senior role that combines front-desk reception duties with administrative leadership, operational management, practice support, and contributing to the ongoing development and growth of the clinic. You will directly report to the Director on a weekly/fortnightly basis. This role is available on either a part-time or full-time basis, depending on the successful applicant's availability and experience.

Key responsibilities

• Provide a warm, professional, and welcoming experience for patients and visitors
• Manage appointments, scheduling, recalls, and clinic communications
• Coordinate patient onboarding and administrative processes
• Support clinicians with day-to-day administrative and operational tasks
• Manage billing, invoicing, Medicare claims, and private billing processes
• Maintain accurate patient records and ensure confidentiality standards are upheld
• Liaise professionally with GPs, specialists, allied health providers, insurers, and external stakeholders
• Support efficient clinic operations and help improve workflows and systems
• Assist with rostering, supply management, and general practice coordination
• Handle enquiries and resolve issues in a calm, professional, and solutions-focused manner

About you

• Have previous experience in practice management or senior healthcare administration
• Be highly organized with strong attention to detail
• Demonstrate excellent communication and interpersonal skills
• Present professionally and build strong relationships with patients and colleagues
• Be able to manage multiple tasks and priorities in a fast-paced environment
• Enjoy improving systems and finding practical solutions to operational challenges
• Be confident using medical software and digital systems
• Have sound knowledge of Medicare billing and private billing procedures
• Work effectively both independently and within a team environment
• Hold Australian permanent residency or unrestricted working rights

About us

Orudra Mindspace is a growing private specialist clinic dedicated to delivering a high standard of patient care within a professional, welcoming, and supportive environment. Our focus is on creating a seamless experience for both patients and clinicians through strong systems, excellent service, and collaborative teamwork.