Senior Specialist, DC Operations

Purpose & Overall Relevance for the Organisation:

Key Responsibilities:

• Support the day-to-day performance of distribution centre and logistics operations in Australia
• Act as a key operational partner to the DC Manager, internal stakeholders, and third-party logistics partners to support smooth day-to-day execution
• Work closely with 3PL partners to align on operational priorities, volumes, service expectations, and performance outcomes
• Monitor and report on warehouse performance across productivity, OTIF, service levels, inventory accuracy, and cost
• Analyse operational data to identify risks, trends, issues, and improvement opportunities
• Support inventory accuracy through cycle counts, reconciliations, stock adjustments, and system alignment
• Provide clear visibility of stock and operational performance to planning, commercial, and internal stakeholder teams
• Support issue resolution across DC operations, including stock discrepancies, service performance, and operational blockers
• Contribute to continuous improvement initiatives, process optimisation, and operational projects

KPI’s:

• Warehouse productivity and efficiency
• OTIF and service level performance
• Inventory accuracy and reconciliation outcomes
• 3PL performance, issue resolution, and follow-up actions
• Delivery of continuous improvement initiatives

Key Relationships:

• Senior Manager, DC Operations
• Distribution Centre Operations teams
• Third-party logistics partners
• Logistics Planning and Transport teams
• Inventory Management
• IT and Marketplace teams
• Wider Australia and Pacific stakeholders

Knowledge, Skills & Abilities:

• Strong understanding of distribution centre, warehouse, or logistics operations
• Comfortable supporting day-to-day operational execution in a fast-paced DC environment
• Experience working with third-party logistics providers, including performance tracking, issue resolution, and operational follow-up
• Ability to monitor operational performance, identify issues, and drive practical improvements
• Good understanding of warehouse KPIs such as productivity, SLA, OTIF, inventory accuracy, service levels, and capacity
• Strong analytical and problem-solving skills, with the ability to turn data into clear, actionable insight
• Experience working with SAP, WMS, and/or TMS systems
• Advanced Excel and Microsoft Office capability
• Strong communication and stakeholder management skills

Requisite Education & Experience / Minimum Qualifications:

• Degree in Supply Chain, Logistics, or a related field, or equivalent experience
• Three to five years’ experience in distribution, logistics, or supply chain analytics
• Experience working with third party logistics providers in Australia
• Experience using operational data, reporting, and performance insights to support decision-making and improvement