Recoveries Specialist

Resolve Claims. Recover Funds. Contribute to Business Success. 

We’re looking for a motivated Recoveries Specialist to manage a portfolio of recovery claims and secure strong financial outcomes. If you have experience in debt recovery or insurance claims, and enjoy negotiation, problem-solving, and working in a target-driven role — this could be the role for you. 

About Compass 

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better. 

We live our values every day: 

• Care & Passion – to deliver outstanding service the way we’d want to be treated 
• Courage – to be empowered and make informed decisions 
• Can Do – a proactive mindset focused on solving problems and improving 
• Trust – to be counted on to do the right thing in all relationships 

Key Responsibilities 

Reporting to the Recoveries Team Leader, you’ll manage a portfolio of recovery claims and ensure prompt, fair, and accurate outcomes by: 

• Investigating and managing claims to achieve maximum recovery outcomes 
• Liaising with insurance companies, third parties, and legal representatives 
• Negotiating settlements to recover owed funds and reduce write-offs 
• Preparing evidence and documentation to support claims recovery 
• Escalating claims through legal channels where appropriate 
• Working to meet team and individual KPIs related to revenue recovery and aged debt 
• Contributing to team meetings and continuous improvement activities 
• Minimising aged debt through proactive portfolio management 

What You’ll Bring 

• Experience in debt collection, recoveries, or a similar financial enforcement role 
• Excellent communication and negotiation skills 
• Strong numeracy and written communication abilities 
• Confidence in gathering and presenting evidence in written or verbal form 
• Highly self-motivated with strong time management and independence 
• Professional and composed in high-pressure situations 

Highly regarded: 

• Understanding of credit hire processes 
• Familiarity with the motor vehicle or motor insurance industry 
• Knowledge of road rules and motor liability 
• CAPI licence (desirable but not essential) 

Why Join Compass 

Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported. You’ll also enjoy a range of benefits, including: 

• Flexible working environment 
• Career development – many of our team members have progressed into senior roles across the business 
• 12 weeks paid parental leave 
• Access to the Employee Assistance Program (EAP) – confidential support when you need it 
• Make a Difference Leave – one paid day per year to support a community cause 
• Learning and development days to support your growth 
• Team-building events and activities to strengthen connection and culture 
• Exclusive discounts and offers through our business and HR partners 
• “Make a Difference Leave” – a day spent on local community projects 

Ready to Apply? 

Click Quick Apply and upload: 

• Your resume 
• A brief cover letter outlining your relevant experience 

We value diversity and encourage applications from people of all backgrounds.