ICT Project Manager

LOCATION: MELBOURNE OR SYDNEY

KEY RESPONSIBILITIES

• Own end-to-end delivery of one or more concurrent enterprise IT programs from initiation and planning through execution, release and benefits realisation.

• Develop and maintain detailed program plans, milestone schedules, risk registers, dependency maps and resource plans aligned to business objectives.

• Lead program governance including steering committee reporting, status dashboards, RAID log management and executive stakeholder communications.

• Manage program budgets, track actuals against forecasts, and provide timely financial reporting to leadership.

• Engage and align senior business and technology stakeholders across multiple functions and geographies throughout the delivery lifecycle.

• Manage third-party vendors and system integrators including contract oversight, SLA management, performance reviews and escalation resolution.

• Facilitate cross-functional collaboration across technical teams, ensuring dependencies and integration points are clearly understood and actively managed.

• Define and govern ITIL-compliant release and change management processes; chair CAB and Release Go/No-Go forums.

• Oversee deployment planning, production readiness validation and post-implementation reviews for major releases and platform cutovers.

• Manage integrated release calendars and environment strategy, ensuring environments are fit-for-purpose and deployment-ready across all workstreams.

• Champion DevOps and CI/CD adoption across delivery teams including pipeline governance, branching strategies and automated testing frameworks.

• Drive continuous improvement across delivery practices, tooling and engineering culture; lead post-incident reviews and embed learnings into future programs.

• Promote Agile/Hybrid delivery practices across teams, facilitating sprint ceremonies, PI planning and retrospectives as required.

REQUIRED EXPERIENCE

• 10+ years of IT project and program management experience, with at least 5 years in a senior delivery role.

• Demonstrated experience leading complex digital transformation programs across multi-team, multi-vendor environments.

• Strong background in release and change governance including ITIL frameworks, CAB facilitation and ServiceNow ITSM.

• Hands-on experience with Agile, Waterfall and Hybrid delivery methodologies; ability to flex approach to program context.

• Experience managing enterprise SaaS and cloud platforms (Azure, Salesforce, MuleSoft or similar).

• Strong stakeholder management skills comfortable engaging executives, vendor leadership and cross-functional engineering teams.