IT Applications Officer

Role Purpose

The IT business unit provides essential technologies infrastructure and support services that underpin the Museum's daily functions and strategic initiatives. With a focus on innovation, reliability, and efficiency, the unit ensures seamless operation of critical IT systems, including network infrastructure, application support, cybersecurity and the collection information system. Additionally, the business unit collaborates with partner agencies to deliver high-quality IT services and support, fostering a culture of collaboration and excellence across the broader cultural sector.

Key Accountabilities

Key responsibilities for the team include:

• Contribute to the administration and support for the Museum’s core business applications: 

o Support for the Museum’s Client Relationship Management system, Tessitura, including configuration and administration responsibilities with consideration of business practices

o Microsoft 365 – Support of an enterprise-wide deployment of the Microsoft 365 environment across the Museum, including, but not limited to, SharePoint, Teams, Microsoft Apps, Exchange and Single Sign On capabilities

o SaaS based business applications, including assisting in the implementation of security features, such as single sign on

o Support in the system administration of the Museum’s Enterprise Resource Planning systems (finance, payroll, rostering, etc)

• Participate in the management of the Museum’s data and its use within business intelligence reports across the Museum

• Build stakeholder relationships with internal stakeholders and vendors to consult and communicate with for enhancements, upgrades and configuration changes

• Work collaboratively with internal service delivery groups to ensure effective security administration of the core business systems.

Skills, experience and qualifications

Essential:

• Service Delivery: Deal with all requests for support in accordance with the defined service levels with minimal guidance.

• Cultivate productive working relationships: Well developed communication skills and proven experience in internal and external stakeholder engagement resulting in productive working relationships with colleagues and vendors.

• Development of Supporting documentation: Experience in the development and maintenance of procedures and documentation for supporting business applications.

• Technical Application Experience: Demonstrated experience in the configuration and maintenance of Client Relationship Management systems, especially with focus on enhancement around business requirements. Tessitura experience highly desired.

• Strategic Focus: Ability to collaborate on the development of enhancements to business applications using the appropriate change management procedures, demonstrated analytical skills and the ability to think logically and strategically and experience analysing, interpreting, and applying problem-solving skills to complex problems.

Desirable:

• Experience working within a cultural institution and understanding the operational requirements

• Software configuration

o Contribute to the design, implementation, and maintenance of complex software configurations for business applications

o Contributes to the selection of software used for business systems

o Participates in the review of own work and the review of colleagues’ work

• Knowledge, expertise, and a high level of enthusiasm for new technology and how it can be applied at the Museum

• Manage application licensing for various business applications

• Demonstrated ability to coordinate, prioritise and deliver on multiple tasks to achieve deadlines in a complex operating environment.

Eligibility

To be eligible to apply for this vacancy, applicants must:

• be an Australian citizen

• undergo pre-employment checks, including a police record check 

• hold or be eligible to hold a security clearance at the level specified in the position description.

The National Museum of Australia is an equal employment opportunity workplace. Aboriginal and Torres Strait Islander people and those from culturally diverse backgrounds are encouraged to apply for roles at the Museum.

RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in further assessment activity for the vacancy if you choose to apply under RecruitAbility; declare you have a disability; and meet the minimum requirements for the position.

The Museum is committed to ensuring a child-safe and child-friendly environment.  All employees are expected to demonstrate a commitment to, and support for, these principles, in theory and practice.

To Apply

Applicants must include a pitch (up to 2 pages) addressing their suitability for the role against the essential and desirable skills, experience and qualifications. Applicants must also provide a resume and contact details for 2 referees.

Applications close 11:59pm, Thursday 20 August 2026.

Visit https://www.nma.gov.au/about/employment and apply online.

Reasonable adjustments are available throughout the recruitment process. If you require, or would like to discuss reasonable adjustments, please contact the Contact Officer for this position.