Service Coordinator

We are seeking a highly organised and proactive Service Coordinator to support the day-to-day coordination of our field service operations.

Acting as the central link between service technicians, customers, and internal teams, you will coordinate technician schedules, manage service records, and ensure service requests are delivered efficiently and accurately.

This role is ideal for someone who thrives in fast-paced environments, enjoys problem-solving, and takes pride in keeping service operations organised and running smoothly.

About the Role
Reporting to the Territory Service Manager, you will coordinate technician scheduling, service dispatch, and service administration to support responsive and reliable service delivery.

You will manage technician schedules, maintain accurate service system records, coordinate parts and inventory, and keep customers informed of service progress.

Your role will ensure technicians, customers, and internal teams remain aligned while maintaining strong operational visibility and service coordination discipline.

Why you will love this opportunity

• Be central to service delivery: Coordinate technicians, customers, and service teams to keep operations running smoothly.

• Work in a dynamic environment: Manage multiple service requests and priorities in a fast-paced team.

• Collaborate across teams: Work closely with technicians, helpdesk teams, sales, and projects.

How you will contribute

• Coordinate technician schedules and dispatch service jobs

• Support technicians with scheduling updates and service information

• Liaise with the Client Helpdesk and keep customers informed of service progress

• Prepare service quotations and coordinate invoicing processes

• Maintain accurate job records and service system data

• Monitor service inventory including technician van stock and parts availability

• Escalate service issues or scheduling conflicts where required

• Collaborate with internal teams including Parts, Sales, and Projects

What we are looking for
Experience

• 2+ years' experience in service coordination, scheduling, or operations administration within a fast-paced environment

• Must have experience working in a technical support or ICT service environment, with the ability to manage workload independently

• Experience using service management, scheduling, or job dispatch systems (ServiceNow desirable but not essential)

Qualifications

• Certificate or diploma in administration, business, or similar (preferred)

Capabilities

• Strong organisation and time management skills

• Ability to manage competing priorities in a high-volume service environment

• Clear and professional customer communication (verbal and written)

• High attention to detail and data accuracy

• Problem-solving and issue escalation capability

• Confidence working with technicians and technical stakeholders

Why Us?
Rauland Australia and New Zealand is a trusted leader in healthcare technology, empowering care and shaping its future through innovation, collaboration and long-term partnerships. With about 250 staff across seven locations, we have supported healthcare providers deliver efficient, improved and more connected care for over 30 years.

You’ll have the opportunity to do meaningful work in a supportive, inclusive environment where you’ll feel valued, trusted, and encouraged to grow both personally and professionally with access to enhanced leave and development opportunities.

Interested?
If this opportunity excites you and matches your experience, apply now to join a team where you can take pride in what you do.

At Rauland, we’re committed to inclusion and supporting everyone to succeed. If you’re passionate about the role but need adjustments to set you up for success, we’d still love to hear from you.