Duty Manager - Colley Hotel

About the role

The Duty Manager is a pivotal role at The Colley Hotel, a dynamic multi-faceted hospitality venue located in the heart of Glenelg, SA. The Duty Manager is responsible for ensuring the smooth daily operations of the hotel, with a focus on exceptional customer service and efficient management of the team.
 

What you'll be doing

• Overseeing the daily operations of the hotel, including food and beverage services

• Managing and motivating a team of front-line hospitality staff to deliver outstanding guest experiences

• Handling guest inquiries and resolving any issues in a timely and professional manner

• Monitoring inventory and making necessary orders to ensure adequate supplies

• Liaising with other department heads to coordinate hotel activities and events

• Assisting with the implementation of new policies and procedures to improve efficiency and guest satisfaction

What we're looking for

• Minimum 2 years of experience in a similar Duty Manager or Assistant Manager role within the hospitality industry

• Strong leadership and people management skills, with the ability to motivate and develop a team

• Excellent communication and interpersonal skills, with the ability to interact with guests and staff at all levels

• Proficient in using hotel management software and point-of-sale systems, H&L system

• Thorough understanding of hotel operations, including high-quality customer service, food and beverage

• Demonstrated ability to work under pressure and make quick decisions to resolve issues

• A passion for the hospitality industry and a commitment to delivering exceptional customer service

What we offer

• The Colley Hotel is committed to providing a positive and rewarding work environment for our employees. We offer a competitive salary, opportunities for career advancement, and a range of benefits, including:
  Comprehensive training and development programs

• Discounted hotel dining options

• Flexible work arrangements 

• A vibrant, collaborative, and supportive team culture

About us

The Colley Hotel is a leading hospitality destination in Glenelg, South Australia, offering a range of dining, and event facilities. With a strong focus on exceptional customer service and a commitment to sustainable practices, we pride ourselves on creating memorable experiences for our guests. As a growing business, we are always seeking talented and passionate individuals to join our team and contribute to our continued success.

Apply now