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Powerfleet
About Powerfleet Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerf…
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About the role
About Powerfleet
Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data—regardless of source—and delivers actionable insights to help companies meet their strategic objectives around Safety, Compliance, Efficiency and Sustainability. Our people-first culture and relentless innovation empower customers to achieve measurable, sustainable business improvements. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations across every major continent.
About the Role
The Installer Network Coordinator is responsible for coordinating and optimizing Powerfleet’s network of subcontracted installers across assigned regions. This role serves as the primary operational link between the business and the installer network, ensuring installation work is scheduled, executed, and completed efficiently, safely, and in alignment with customer expectations and company standards.
This position plays a critical role in managing work order flow, maintaining installer performance and compliance, resolving operational issues, and ensuring accurate completion reporting to support invoicing and overall service delivery.
Key Responsibilities
Work Order Coordination & Operational Execution
Create, assign, and manage installation work orders through systems such as FCIP and Synchroteam
Monitor installation activities from job creation through completion, ensuring full visibility across all active work
Ensure work is allocated effectively to meet customer timelines and operational priorities
Manage scheduling conflicts, delays, and workflow challenges to maintain service continuity
Installer Network Management
Serve as the primary point of contact for subcontracted installers across the network
Build and maintain strong working relationships to drive responsiveness, accountability, and service quality
Coordinate installer capacity and regional coverage based on business demands and project requirements
Support the ongoing development and optimization of the installer network
Performance, Quality & Compliance
Monitor installer performance, service levels, and installation quality metrics
Conduct installer audits and maintain a preferred installer network by region
Ensure all subcontractors maintain current certifications, insurance, and required safety compliance standards
Promote adherence to installation procedures, operational standards, and health and safety requirements
Escalation Management & Issue Resolution
Act as the central escalation point for installation-related operational issues
Partner with internal teams and installers to resolve issues quickly and minimize customer impact
Escalate critical concerns appropriately while maintaining proactive communication throughout resolution
Invoicing & Completion Accuracy
Ensure completed installation work is accurately documented and updated within operational systems
Maintain alignment between installation completion, system records, and invoicing requirements
Support accurate and timely billing processes through strong operational controls
Reporting & Continuous Improvement
Track and report on work order activity, installer utilization, service levels, and network performance
Identify operational inefficiencies and recommend process improvements to enhance delivery effectiveness
Support initiatives focused on improving installer experience, workflow efficiency, and customer satisfaction
Qualifications
Experience coordinating field service operations, installation scheduling, or subcontractor networks
Strong organizational and multitasking skills in a fast-paced operational environment
Experience working with work order management or scheduling systems
Ability to manage competing priorities and resolve operational issues efficiently
Strong communication and relationship management skills
Detail-oriented with strong administrative and reporting capabilities
Experience within telematics, field services, logistics, automotive, or technical installation environments preferred
Equal Employment Opportunity Statement
Powerfleet is an equal opportunity employer committed to creating an inclusive workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or family status, or any other characteristic protected under applicable Australian laws.
sign in above to apply · via powerfleet.teamtailor.com
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