Senior Tenancy Support Officer

Come join the team at the new Department of Housing and Works.

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.

We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.

Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.

We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, a young person or a person with a disability seeking support with your application, please reach out to Jobs and Skills WA by calling 13 64 64.

If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Natalie Browton, Principal Project Officer on 0435 050 *** or via email at ***************@dohw.wa.gov.au. You can also reach us through the National Relay Service.

When you join us, you can enjoy a variety of benefits, including:

• flexible work options, including working from home up to 2 days per week
• professional development, training, and on-the-job learning to advance your career
• generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
• modern workspaces, where you choose your workspace that assists you to do your best work
• access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work
• corporate discounts with selected health insurance providers and access to wellness programs
• Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging.

About The Role:

As a Senior Tenancy Support Officer, you will play a key role in supporting vulnerable individuals and families to sustain their tenancies, strengthen their independence, and build connections with community and support services. You will provide complex case management, coordinate tailored support responses, and work collaboratively with tenants, service providers and stakeholders to address issues affecting tenancy stability.

Location:

We welcome applications from candidates interested in working in either the Pilbara or Perth metropolitan region. The position will require regular travel within the Pilbara and North Metropolitan areas to support program delivery and stakeholder engagement.

Applicants will be asked to nominate their preferred location(s) as part of the application process.

About You:

We are looking for a proactive and adaptable professional with experience in housing, tenancy support, case management, community services, or a related human services environment.

You will bring:

• Experience supporting individuals and families experiencing complex needs.
• Strong case management, advocacy, and problem-solving skills.
• Experience leading, mentoring or supporting staff in a service delivery environment.
• Strong communication and stakeholder engagement skills.
• A commitment to culturally responsive and person-centred practice, particularly when working with Aboriginal people and communities.
• The ability to analyse information, identify emerging issues and contribute to service improvement initiatives.
• Strong digital capability and experience maintaining accurate records and case information.

How to Apply:

If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:

1. A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).

1. Cover letter of two (2) pages or less, outlining how you meet essential requirements 1, 3 & 4 of the role outlined in the attached Job Description Form (JDF).

1. A copy of your drivers license (current Western Australian 'C' or 'C-A' Class Driver’s Licence or equivalent)

Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.

Further Job-Related Information:

Please contact Natalie Browton, Principal Project Officer on 0435 050 *** or via email at ***************@dohw.wa.gov.au for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application).

To assist you in preparing your application, please refer to the Applicant Information Pack, Job Description Form, and Leadership Behaviours. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.

If you are unable to view or download these documents, please contact us by calling (08) 6557 81***(select option 1) or email ***********@dohw.wa.gov.au, quoting the reference number VCID03409 for support.

Currently there are three (3) full-time or part-time, fixed-term appointments for up to 24 months available for filling, with the possibility of further extension(s) and/or permanency. Whilst this selection process will initially be used to appoint to this advertised vacancy, it may also be used to appoint to similar positions that may arise in the Agency within the next twelve (12) months on a full-time, part-time, permanent or fixed-term basis with the possibility of further extension(s) and/or permanency.