Service and Warranty Officer

Position Purpose

Clarendon Homes, part of Campbell Property Group (CPG) — one of Australia’s leading residential construction and property development companies — is seeking a Warranty Officer to join our Clarendon Team covering the Sunshine Coast to the Gold Coast.

What you’ll do:

As the Warranty Officer you will be proactively carrying out rectification works, establishing and maintaining strong customer relationships by guiding & updating customers, problem-solving, and collaborating with internal teams (including Customercare CSC's, Site Managers, Construction CSC’s, Drafting, Estimating, Permits, Lifestyle Studio) as well as external parties (trades, suppliers) to deliver exceptional customer experience during the defective rectification phase post-handover.

Effectively completing rectification of warranty defects, advising owners when items are not covered under warranty and educating owner's on homeowner maintenance requirements are all core to this role.

Your duties will include:

• Build trust and rapport with customers throughout their after sales service interactions.
• Educate our customers on the Customercare process, ensuring a clear understanding of expectations and milestones and what is covered under their statutory warranty.
• Proactively engage with customers to facilitate timely progress and completion of their warranty enquiries and rectification of warranty issues.
• Actively communicate with the Customercare CSC, trades and suppliers to follow up on pending matters to provide timely updates for customers
• Process and seek approval of PO requests and EFT requisitions.
• Routinely learn about the products our customers select in their inclusions and our different display homes to assist with customer communications.
• Maintain knowledge of various warranty timeframes and processes to facilitate prompt assistance to customers.

About you

• Previous experience on tools, either construction trade background or general maintenance/ handy person experience
• Previous home builder experience (preferred)
• Experience using technology/software
• Knowledge of Home Building Act and statutory warranty periods applicable to new home construction
• Awareness of warranty remedial processes
• Some building knowledge
• A strong communicator with experience in customer service and conflict resolution
• Understanding home plans
• Strong problem solver with attention to detail
• Well presented with a positive and friendly attitude

What’s on offer

When you join Campbell Property Group, you’ll enjoy:

• Competitive salary + flexible working options
• Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
• Retail discounts across travel, groceries, and lifestyle
• Savings on home builds, trades, suppliers, and utilities
• Ongoing learning and development through the CPG Academy
• Generous leave – including parental, volunteer, and community service leave
• Wellbeing support for you and your family (EAP, financial coaching, health programs)

About us

At Campbell Property Group (CPG), we’re passionate about creating better lifestyles for Australians through quality homes, communities, and services.

Our businesses include:

• Clarendon Homes – award-winning, innovative homes across QLD and NSW
• Domaine Homes – affordable, stylish homes designed for modern families
• CPG Estates – developing vibrant, sustainable communities
• Loan Market Elevate – expert financial solutions to support our customers’ property journeys

With over 45 years in the home building industry, we’ve built a reputation for quality, integrity, and customer care.

At Campbell Property Group (CPG), everyone has a home. We are committed to fostering a diverse, inclusive workplace where everyone feels safe, respected and supported and we are proud to be an equal opportunity employer.

To be considered for this career opportunity please click apply now or forward a word formatted copy of your resume to Domenic Ciofani at ********@clarendon.com.au

#ClarendonHomes

#LI-LB1