Service Advisor / Office Assistance

We are looking for a reliable, switched on Service Advisor / Office Assistant to join our team.

Monday to Friday, 9:00am–4:00pm - NO WEEKENDS

We’re a busy independent mechanical and 4WD workshop, so we’re looking for someone who is confident, organised and capable of taking ownership of their role. You’ll be the main point of contact between our customers, workshop and management and will play a big part in keeping the day running smoothly.

About the Role

Your day-to-day responsibilities will include:

• Answering phones and responding to customer enquiries
• Booking vehicles in and managing the workshop diary
• Greeting customers and handling vehicle drop-offs and collections
• Keeping customers updated throughout the day
• Preparing and sending quotes
• Invoicing and taking payments
• Ordering and following up parts
• Liaising with suppliers
• Communicating with mechanics regarding jobs, labour times and parts
• General administration and data entry
• Maintaining accurate customer and vehicle records
• Helping organise the day-to-day workflow of the workshop
• Handling general emails and enquiries
• Making day-to-day decisions within the responsibilities of the role
• Supporting management with general office duties

Reliability and punctuality are extremely important to us.

We need someone who:

• Is available Monday to Friday, 9:00am–4:00pm
• Is reliable and turns up on time
• Is confident working independently
• Can make decisions and use their initiative
• Doesn’t need to be constantly told what needs doing
• Is organised and able to prioritise their workload
• Can multitask in a busy workshop environment
• Has excellent communication and customer service skills
• Is confident speaking with customers both in person and over the phone
• Has strong attention to detail
• Works well as part of a small team
• Is willing to learn and get involved

Mechanical knowledge is preferred

A good understanding of vehicles and mechanical terminology is preferred, as you’ll be working closely with our mechanics and communicating with customers about servicing, repairs, diagnostics and workshop jobs.

About Us

We’re an independent mechanical and 4WD workshop that takes pride in providing quality workmanship and great customer service. We work on everything from everyday vehicles through to 4WDs and modified vehicles, carrying out general servicing, mechanical repairs, diagnostics, suspension work, 4WD upgrades and plenty more.

While we take our work seriously, we also believe the workplace should be somewhere people enjoy coming to each day. We have a friendly, relaxed environment with plenty of good humour and a team that supports each other.

We’re looking for someone who wants to become a valued part of the team, take pride in their work and build strong relationships with our customers and suppliers.

If you’re organised, confident, mechanically minded and enjoy being part of a busy team, this is a great opportunity to develop a long-term career within the automotive industry and become an important part of a growing independent workshop.

Perks:

• 1-hour lunch break every day
• Our coffee van comes around at 10am every morning
• Employee discounts on vehicle servicing, repairs and other workshop needs
• Friendly, laid back and fun working environment
• Small team where you’re actually part of the business
• Plenty of variety, no two days in a workshop are exactly the same
• Opportunity to learn more about cars and the automotive industry
• A boss and team who appreciate someone who takes ownership of their job and gets things done

If you’re organised, confident, can handle a bit of workshop banter and like the idea of working somewhere that’s professional without being overly corporate, we’d love to hear from you.

Pay: From $30.00 per hour

Benefits:

• Employee discount

Application Question(s):

• Do you have experience in the Automotive Industry or understand vehicle terminology ? If so, explain.

Licence/Certification:

• Full Driver Licence (Preferred)

Work Location: In person