Powered by pgvector · cosine kNN
» Packaging «
Job Description About this opportunity Reporting to the Customer Experience Manager, you will manage an allocated customer portfolio and act as a key point of contact for customer enquiries, order management, issue re…
Your match
See how you fit
Scored against this job in seconds
Your account
Sign in to apply
Your profile and your match for this job appear right here.
sign in above to apply · via Adzuna
About the role
Job Description
About this opportunity
Reporting to the Customer Experience Manager, you will manage an allocated customer portfolio and act as a key point of contact for customer enquiries, order management, issue resolution and internal sales support. This role plays an important part in delivering outstanding customer experiences while contributing to sales growth and operational excellence.
Your Key Responsibilities Will Be To
Manage customer enquiries via phone, email and online platforms.Process customer orders, amendments and delivery requests.Build strong relationships with an assigned customer base.Proactively identify opportunities to increase share of wallet and support revenue growth.Support the sales team with quotes, reporting, pricing updates and customer administration.Liaise with supply chain and manufacturing teams to resolve delivery and service issues.Maintain accurate customer records within Dynamics and SAP.Manage post-sales enquiries including invoices, POD requests, credits and returns.Support Sales & Operations Planning (S&OP) activities and customer forecasting.Conduct customer feedback and NPS activities to enhance service delivery.
Your Skills And Experience
To be successful in this role, you’ll have:
Previous experience in Customer Service, Internal Sales, Customer Experience or Planning.SAP experience is essential.Experience using Dynamics CRM or similar customer management systems.Strong administration skills with excellent attention to detail.Intermediate Microsoft Office skills, particularly Excel and Word.Exceptional communication and relationship-building skills.The ability to manage competing priorities and work collaboratively across multiple teams.A proactive, customer-focused approach with a passion for service excellence
sign in above to apply · via Adzuna
Your job hunt, handled
Ask about any role and get a straight answer on your fit. Then stop searching: new matches land in your WhatsApp the moment they’re listed.
Free for jobseekers
Pact Group
Company Description At PACT, we're reimagining how the world thinks about packaging and sustainability. As a leader in the circular economy, we design, manufacture, recycle and recondition packaging solutions used by …
Pact Group Holdings Ltd
At PACT, we're reimagining how the world thinks about packaging and sustainability. As a leader in the circular economy, we design, manufacture, recycle and recondition packaging solutions used by some of Australia's …
PACT Group
Company Description At PACT, we're reimagining how the world thinks about packaging and sustainability. As a leader in the circular economy, we design, manufacture, recycle and recondition packaging solutions used by …
Pact Group
Company Description At PACT, we're reimagining how the world thinks about packaging and sustainability. As a leader in the circular economy, we design, manufacture, recycle and recondition packaging solutions used by …
DFV Australia
About DFV Australia DFV Australia is a growing Australian manufacturer specialising in premium architectural aluminium finishes, including powder coating and timber-look solutions. We work closely with fabricators, bu…
Manildra Group
If you enjoy helping customers, solving problems, and building strong relationships over the phone and email, this role will suit you. At Manildra Group, customer service isn't about scripts or call volumes. It's abou…
