Hotel All-Rounder / Front Office & Housekeeping Support

📍 Melbourne CBD
💼 Part-time – $27.97/hr Weekday | $36.81/hr Sat | $41.96/hr Sun
🕒 Minimum 15 hours per week – typically 2-3 Front Office shifts and 1-2 Housekeeping support shifts

Previous hotel Front Office experience is essential

🏨 About the Role

Be part of Australia's most loved serviced apartment hotel brand.

We're looking for a reliable and friendly team member to join our hotel in a flexible all-rounder role. This position is primarily Front Office, with flexibility to assist our Housekeeping team during busy periods.

If you enjoy providing outstanding guest service, thrive in a team environment, and are happy to jump in wherever needed, we'd love to hear from you.

Front Office shifts are 7am-3pm and 3pm-10pm, 7 days per week. Availability across all shifts to support the team as needed is necessary (including mornings and/or evenings on weekend) . A minimum 15 hours will be provided, with up to 20+ hours during busy periods.

Key Responsibilities

Front Office

• Welcome guests with a friendly and professional attitude.

• Manage guest check-ins and check-outs.

• Handle reservations, phone calls, emails, and guest enquiries.

• Process payments and maintain accurate guest records.

• Resolve guest requests and ensure an exceptional guest experience.

• Assist with general administration and daily Front Office operations.

Housekeeping Support

• Assist with daily servicing of guest rooms.

• Make beds, replace towels, and replenish guest amenities.

• Help keep the hotel clean, functional, and well-presented.

• Report maintenance issues or safety concerns to management.

• Support the Housekeeping team during busy periods as required.

What We're Looking For

• Previous hotel Front Office experience is essential.

• Excellent written and spoken English communication skills.

• Friendly, professional, and confident when interacting with guests.

• Strong organisational skills and attention to detail.

• Ability to work independently and as part of a team.

• Willingness to assist with housekeeping duties when required.

• Previous housekeeping experience is not required – training will be provided.

• Flexible availability, including weekends and public holidays.

📩 How to Apply

Apply via SEEK with your resume and a short cover letter explaining:

• Your previous hotel Front Office experience.

• The type of work you've been doing recently.

• Why you're interested in this all-rounder role.