Service Advisor

An exciting opportunity exists for an experienced Service Advisor to join our growing team. You’ll play a key role in delivering an exceptional customer experience and acting as a trusted link between our customers and the workshop team ensuring every vehicle’s service journey is managed with professionalism, care and clear communication.

About Us:

Geelong Motors is an award-winning dealership representing two leading automotive brands, Mercedes-Benz and BYD. Our business encompasses new and used vehicle sales, servicing, and parts to deliver an outstanding experience for every customer.

About the Role:

• Welcoming customers and providing a professional, friendly and personalised service experience

• Booking and coordinating vehicle servicing and repairs

• Preparing accurate repair orders, estimates and invoices

• Clearly explaining servicing, repair requirements and technical information to customers

• Proactively managing customer expectations around costs, timing and vehicle requirements

• Keeping customers informed throughout the service and repair process

• Ensuring repair orders and customer records are accurate and completed promptly

• Managing multiple customer requirements while maintaining a high level of attention to detail

Skills and Experience:

• Previous experience in a Service Advisor role (dealership experience is highly desired)

• A strong understanding of vehicle servicing and repair processes

• Excellent verbal and written communication skills

• The ability to confidently explain technical information in a clear and customer-friendly way

• Strong organisational and time-management skills

• The ability to manage competing priorities in a fast-paced environment

• A professional presentation and positive, approachable manner

• Strong computer skills and the ability to quickly learn new systems

• A genuine willingness to continue developing your product and technical knowledge

What We Offer:

• A competitive remuneration package

• Ongoing training and support to enhance your skills and knowledge

• A supportive and collaborative team environment

• The opportunity to work with both Mercedes-Benz and BYD

Requirements:

• Australian working rights

• A current and valid Australian Driver’s Licence

How to Apply:

If you’re an experienced and enthusiastic Service Advisor ready for a new challenge, please forward your application by Friday, 11th September 2026.