Administration Officer - Ward Clerk's & Mental Health Admin Team

Care is our passion. People are our business. Excellence is our standard. Growth is our ambition.

We are seeking motivated and patient‑focused individuals to join our team, with two positions currently available:

• Administration Officer within our Mental Health Re-Centre Team

• Ward Clerk's

Both roles play an essential part in supporting high‑quality patient care and ensuring smooth hospital operations.

Applicants may apply for one position or both, depending on their skills and experience.

Who we are                                                                                                

Waratah Private Hospital is a leading private healthcare provider dedicated to offering high-quality services. Our multidisciplinary team works collaboratively to provide compassionate, patient-centered care. 

Waratah Private Hospital is a key facility within the Healthe Care Group. We are a private healthcare provider of choice, driving innovation and clinical best practice to the services we provide. 

At HealtheCare, we’re all about supporting real people to deliver extraordinary care. As part of the team, you can expect:

• Flexible working conditions to ensure a healthy work-life balance 

• Collaboration with like-minded professionals across a multi-disciplinary team

• Wellbeing programs including discounted private health insurance

• Fitness passport

• Grow with us - commitment to career development, ongoing training and development

• Paid parental leave

• Novated lease opportunities 

• Love Your Work reward and recognition program

Administration Officer - Mental Health Re-Centre Team

The role of the Mental Health Administration Officer is to provide a comprehensive customer-focused service to both internal and external customers in relation to all aspects of an administration role.,

Core Responsibilities

• Answer patient phone calls and enquiries

• Manage appointment bookings, cancellations, and clinician schedules.

• Monitor and respond to emails and correspondence.

• Receive, process, and distribute referrals to the appropriate clinicians,

• Assist with medicolegal and clinical administration tasks.

• Maintain accurate and confidential patient records.

• Liaise with patients, clinicians, healthcare providers, and external stakeholders.

• Process invoices, payments, and other administrative transactions where applicable.

• Ensure the smooth day-to-day operation of the consulting suite, including reception duties, office administration, and general clerical support.

Administration Officer - Ward Clerk

As a Ward Clerk, you will provide frontline administrative support within a hospital ward, ensuring smooth daily operations, accurate patient records, and effective communication between clinical teams, patients, and families. The role is central to maintaining ward efficiency and supporting high‑quality patient care.

Core Responsibilities

• Manage patient admissions, transfers, discharges, and ward documentation.

• Maintain accurate patient records and update hospital information systems.

• Answer phone calls and respond to enquiries from staff, patients, and families.

• Liaise with nursing staff, doctors, allied health professionals, and other hospital departments.

• Prepare, file, and distribute medical records, correspondence, and reports.

• Monitor ward supplies and assist with general administrative duties.

• Support the efficient day-to-day operation of the ward while ensuring confidentiality and accuracy of information.

The ideal candidate for both these roles will have strong multitasking skills, discretion, and the ability to remain calm, organised and professional under pressure.

Essential Criteria

• Experience in clerical duties preferably within a medical/hospital setting

• Knowledge of medical terminology and processes

• Competent keyboard and MS Office skills

• Excellent communication (both written and verbal) and interpersonal skills

• Time management and multitasking skills

• Customer focused mindset

• Healthcare workers must complete occupational assessment, screening and vaccination against specified infectious diseases. Evidence of compliance or valid medical exemption is required prior to commencement.

• Only candidates with valid working rights will be considered - We are unable to offer VISA sponsorships at this time.

Interested to know more?

Get in touch with Lucy White, Patient Services Manager via ••••@waratahprivate.com.au for a confidential chat today!

Applicants are requested to specify the position(s) they wish to be considered for in their cover letter to assist with the shortlisting process.

Applications close: Friday, 28 August 2026