Trade Waiter for EH

Locations: South Brisbane, QLD, 4101
Full-Time: Immediate start
Reports to: Manager
Job Title: Trade Waiter
Salary range: $79,500 - $90,000 + Superannuation – depending on skill level
Job Closure date: 30 days

About Our Client
Our client is an award-winning luxury hotel, renowned as a vibrant and sophisticated urban destination. This dynamic precinct is a celebrated hub where luxury accommodation meets an exclusive collection of high-end retail, award-winning restaurants, and stylish bars. The culinary philosophy is centred on creating immersive, memorable experiences through innovative, produce-driven cuisine and impeccable service in a stylish and energetic atmosphere. They are seeking a dedicated Food & Beverage Attendant who embodies this modern, sophisticated ethos to deliver exceptional service in their acclaimed dining venues.

About the Role
We are recruiting on behalf of our client for a passionate and skilled Food & Beverage Attendant (Trade Waiter) to join the dynamic team within their flagship restaurant. This role is the backbone of the guest dining experience, requiring a keen eye for detail, a warm and engaging personality, and a deep commitment to service excellence. You will be responsible for guiding guests through their culinary journey, from the initial greeting to the final farewell, ensuring every interaction reflects the venue's reputation for sophistication and energy.

Key Responsibilities & Duties
Guest Experience & Service Execution
• Warmly and professionally greet guests upon arrival, present menus and beverage lists, and guide them through the initial stages of their dining experience with engaging and knowledgeable hospitality.
• Expertly take food and beverage orders, demonstrating thorough menu knowledge to answer inquiries, provide detailed descriptions, and make personalised recommendations that enhance the guest's journey.
• Meticulously serve food and beverages to the table with precision and flair, ensuring correct placement for each guest and describing dishes as they are presented to create a memorable and immersive dining experience.

Beverage Service & Sales Enhancement
• Skilfully open bottles at the table and pour beverages, including wine, beer, and non-alcoholic drinks, adhering to professional service standards and enhancing the sense of occasion for guests.
• Proactively monitor and maintain guest tables, promptly removing empty bottles and used glasses, and refilling water and other beverages to ensure an uninterrupted and attentive service flow.
• Confidently recommend wines from our curated list to complement specific food selections, developing your knowledge to expertly pair flavours and enhance the overall culinary experience for our guests.

Operational Excellence & Venue Presentation
• Meticulously set and arrange tables prior to service, ensuring all cutlery, glassware, and tableware are polished, correctly positioned, and meet the highest standards of presentation for a luxury venue.
• Efficiently clear tables between courses, returning dishes and cutlery to the kitchen, and swiftly resetting tables to the pristine standard required for the next seating without disrupting the ambient atmosphere.
• Accurately process guest payments by operating the point-of-sale system and cash register, handling all financial transactions with integrity and providing guests with a smooth and efficient conclusion to their visit.

Candidate Profile & Requirements
• Previous experience in a similar food and beverage service role, preferably within a high-volume, à la carte or fine-dining environment.
• A genuine passion for delivering exceptional customer service with a warm, confident, and engaging personality.
• Excellent communication and interpersonal skills, with the ability to build instant rapport with guests and work seamlessly within a team.
• A strong interest in food, wine, and beverage trends, with a willingness to learn and develop knowledge of menu items and wine pairings.
• Impeccable personal presentation and a professional demeanour that aligns with a luxury brand.
• The ability to work efficiently in a fast-paced environment, maintaining composure and a high attention to detail under pressure.
• Flexibility to work across a rotating roster, including evenings, weekends, and public holidays.

To Apply
If you are a hospitality professional with a passion for delivering unforgettable guest experiences, we invite you to apply. Please submit your resume and a cover letter outlining your interest in this role.
Please note: We are acting as the exclusive recruitment agent for this position. All applications will be treated with the strictest confidence, and our client's identity will be disclosed to shortlisted candidates.