Support Services Technician Archerfield, QLD

This is a dynamic customer support role where you’ll become a trusted technical expert for customers using Aptella’s industry-leading solutions.

Working closely with customers, field teams, and technical specialists, you’ll provide remote, phone-based, and onsite support across a range of technologies including machine control, positioning, geospatial, and automation solutions.

No two days are the same. One day you could be troubleshooting a technical issue, the next delivering customer training, supporting a major infrastructure project, or helping implement a new technology solution.

• Provide technical support and troubleshooting across Aptella’s technology portfolio
• Diagnose and resolve customer issues via phone, email, remote access, and onsite support
• Deliver customer training on machine control, geospatial, and positioning solutions
• Manage support cases and ensure customers receive timely and effective assistance
• Assist customers with technology adoption, workflows, and best-practice recommendations
• Support site installations, infrastructure setup, commissioning, and system configuration activities when required
• Document technical issues and provide feedback to product and engineering teams
• Build strong customer relationships through professional, responsive, and solution-focused service
• Assist with testing, evaluation, and continuous improvement of new and existing products
• Support industry events, customer demonstrations, and technology showcases

You are a natural problem solver who enjoys helping customers, learning new technologies, and delivering outstanding service.

You bring:

• Experience in a technical support, customer service, field service, or troubleshooting environment
• Strong communication and relationship-building skills
• Excellent problem-solving and analytical thinking capability
• Strong organisational skills and attention to detail
• Confidence working independently and managing competing priorities
• Experience using CRM, service management, or enterprise software systems
• A proactive, customer-focused mindset and willingness to learn

Experience with surveying, machine control, geospatial technology, positioning systems, auto electrical systems, engineering, construction technology, or related industries will be highly regarded.

Join a growing and innovation-led business working with some of the most advanced positioning and automation technologies available today.

• Flare discounts and wellbeing benefits
• Discounted gym memberships and health insurance
• Career development and technical training opportunities
• Exposure to industry-leading technology and global innovation partners
• Flexible working arrangements
• Supportive and high-performing team culture
• Opportunities to work with customers across construction, mining, surveying, and infrastructure industries

This is an exciting opportunity to build your technical career with an industry-leading technology business.

You’ll become a trusted advisor to customers, develop expertise across a broad range of innovative technologies, and play a key role in helping organisations improve productivity, safety, and project outcomes.

If you enjoy solving problems, working with technology, and delivering exceptional customer experiences, we’d love to hear from you.