Fulltime Administration Manager

Administration Manager (Full-Time)

Albury Wodonga Counselling and Therapies

Lavington, NSW

Monday-Friday | 8:30am-5:30pm

Above Award Salary

Join a practice that's making a genuine difference.

At Albury Wodonga Counselling and Therapies, we believe every interaction matters. From the moment a client makes their first phone call, our administration team plays a vital role in creating a safe, welcoming and professional experience.

We're looking for an enthusiastic, organised and forward-thinking Administration Manager to lead our administration team while managing a diverse and rewarding portfolio of responsibilities. This is more than a reception role—it's an opportunity to become a key leader within a growing multidisciplinary practice, with a genuine pathway into a Practice Manager position.

About the Role

This is a dynamic role where no two days are the same. You'll work closely with our Directors to ensure the smooth day-to-day operation of the practice while leading our administration team with confidence, warmth and professionalism.

Responsibilities include:

- Leading, mentoring and supporting our administration team.

- Managing client enquiries and creating an exceptional client experience.

- Coordinating appointments across multiple clinicians and services.

- Overseeing practice administration systems and workflows.

- Supporting HR administration, onboarding and compliance.

- Managing correspondence, reports and documentation.

- Assisting with finance administration, invoicing and practice operations.

- Identifying opportunities to improve efficiency and implement innovative systems.

- Working collaboratively with the leadership team to support continued business growth.

About You

We're looking for someone who:

- Is highly organised and thrives in a fast-paced environment.

- Has exceptional leadership and communication skills.

- Has a genuine passion for supporting both people and teams.

- Is proactive, solution-focused and takes initiative.

- Has a growth mindset and enjoys learning new skills.

- Thinks creatively and isn't afraid to bring fresh ideas to the table.

- Can confidently prioritise competing demands while maintaining attention to detail.

- Has excellent computer and administrative skills.

- Is professional, compassionate and committed to confidentiality.

- Shares our values of kindness, authenticity, collaboration and continuous improvement.

Previous leadership or administration experience is highly regarded, particularly within healthcare, allied health or community services, however we value attitude, motivation and willingness to learn just as highly.

What We Offer

- Above Award salary.

- Full-time permanent position.

- Monday-Friday (8:30am-5:30pm).

- A supportive and collaborative workplace culture.

- Ongoing professional development opportunities.

- A genuine career pathway into a Practice Manager role.

- The opportunity to help shape the future of a growing and innovative practice.

- The chance to be part of a team that genuinely changes lives every day.

Ready to Apply?

If you're an innovative leader who loves people, enjoys improving systems, and wants to build a long-term career with a values-driven organisation, we'd love to hear from you.

Please send your resume and a cover letter telling us why you'd be a great fit for our team.

Email: admin@awcounsellingandtherapies.com.au

Applications will be assessed as they are received, so early applications are encouraged.

Work Location: In person