Administration Manager

Administration Manager

Lead, Develop & Shape a Growing Healthcare Team

$100,000 + superannuation, with flexibility to negotiate for an exceptional candidate.

About neuroCentrix

NeuroCentrix is a leading multidisciplinary mental health and neuroscience organisation providing specialist psychiatry, psychology, neuropsychology, TMS, ketamine therapy and clinical research services across Victoria, Queensland and Tasmania. As we continue to grow, we're committed to delivering exceptional patient care through innovation, collaboration and operational excellence.

We're seeking an experienced Administration Manager to lead and develop our administration function during an exciting period of growth and transformation.

About the Role

This is a newly created leadership position reporting directly to the Chief Executive Officer.

Leading a team of approximately 10–15 administration professionals, you'll play a pivotal role in developing the administration function, strengthening team capability and driving continuous improvement across our specialist mental health services.

Working closely with the CEO and Senior Leadership Team, you'll help shape systems, processes and service delivery while ensuring our administration team continues to provide an exceptional experience for both patients and clinicians.

If you're an experienced Practice Manager or Administration Manager looking for the opportunity to step into a broader leadership role where you can genuinely influence people, processes and organisational growth, we'd love to hear from you.

Key Responsibilities

• Lead, mentor and develop a team of approximately 10–15 administration professionals

• Oversee the day-to-day administration of our specialist mental health clinics

• Foster a positive, supportive and high-performing team culture

• Drive continuous improvement across administrative systems, workflows and service delivery

• Develop and implement consistent administrative processes and procedures

• Manage recruitment, onboarding, coaching and performance development of administration staff

• Work collaboratively with clinicians and leaders to ensure exceptional patient and clinician experiences

• Oversee clinician diary management, appointment scheduling and treatment service utilisation

• Ensure compliance with organisational policies, administrative procedures and quality standards

• Partner with the CEO and Senior Leadership Team to support strategic initiatives and organisational growth

• Work collaboratively with the Technology & Systems Manager to deliver integrated operational improvements

About You

You're an approachable and confident leader who enjoys developing people and creating high-performing teams. You thrive in fast-paced environments, enjoy improving systems and processes, and have the ability to balance operational priorities with a strong focus on people and service.

You'll bring:

• Demonstrated experience as an Administration Manager, Practice Manager or similar leadership role within healthcare, medical or allied health

• Proven experience leading, mentoring and developing administration teams

• Strong operational and organisational management skills

• Experience improving systems, workflows and business processes

• Excellent communication and stakeholder management skills

• A collaborative leadership style with the confidence to drive change and continuous improvement

• Experience using Clinic to Cloud or similar medical practice management software

• Understanding of Medicare, private billing and healthcare administration

• A current National Police Check (or willingness to obtain one)

Why Join neuroCentrix?

This is an exciting opportunity to join a growing organisation where you'll have the opportunity to make a genuine impact.

We offer:

• Newly created leadership role with the opportunity to shape the administration function

• Direct reporting line to the CEO with exposure to organisational strategy

• Lead and develop a team of approximately 10–15 administration professionals

• Work within a supportive, collaborative and professional leadership team

• Opportunity to influence operational excellence and continuous improvement

• Professional development and career progression opportunities

• Modern specialist mental health practice with a strong focus on innovation and patient care

How to Apply

If you're passionate about leading people, improving operations and contributing to a growing healthcare organisation, we'd love to hear from you.

Please submit your resume and a cover letter outlining your experience and suitability for the role.

Applications will be reviewed and interviews conducted as suitable candidates apply.

Early applications are encouraged, as the position may be filled before the closing date.